Fazoli's Independence

Rating 2.7
2.7 out of 5 stars
(58 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Independence

(Displaying 6 out of 58 reviews)
  • Rating 1.0
    1 out of 5 Stars
    This restaurant is filthy and served me a salad that was to be used by 5/12. Today is the 14th. The manager is too busy to take care of business properly. I have been eating at this store since it opened
  • Rating 1.0
    1 out of 5 Stars
    Drive thru order was incomplete. When I called store after taking home my order for my family for supper I asked how to have this error corrected. The comment I received was “what took me so long to call them?” Not an apology for my inconvenience or their mistake. Very poor customer service. Their food is overpriced and no one deserves to be treated that rudely when simply calling and asking what procedure is for correcting their staff’s mistake in my order. I would not recommend this Fazoli’s to anyone.
  • Rating 1.0
    1 out of 5 Stars
    This store is TERRIBLY ran. Always people waiting with only one person at the register. Drive thru takes forever. The service is subpar and looks as though there really isn't anyone running this store. Very run down and lacking a lot of energy and corporate support.
  • Rating 2.0
    2 out of 5 Stars
    Tonight I tried the new Chicken Parm Lasagna. Something about it just didn't seem right, but I couldn't figure out what it was. I eventually realized that it was cold!
  • Rating 4.0
    4 out of 5 Stars
    Food was good, most of the tables were dirty and needed to be bussed.
  • Rating 1.0
    1 out of 5 Stars
    Your app must be junk, I hit the $2 off of a $5 purchase. We went next door and ate.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Independence, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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