Fazoli's Independence

Rating 2.8
2.8 out of 5 stars
(72 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Independence

(Displaying 6 out of 72 reviews)
  • Rating 1.0
    1 out of 5 Stars
    poor experience,when we recieved our food mine was cold and my wife`s salad was missing.AND the person who brought out the food was the same person who took my order.So my wife had to go back up to get my food heated up and to get her salad. and there was no sorry or we will bring this out to you. also two of the breadsticks were less than appealing and not very fresh. i woul like to send you a picture of this one. spent a total of 21.33. the employee who took our order and brought it out to us was friendly but didnt care. he was a black gentleman
  • Rating 1.0
    1 out of 5 Stars
    VERY poor customer service. We walked in around 9pm an hour before close and Dakota who looks like cook said across the breadstick bar “i hope these people know coming in an hour before close isn’t smart” while we proceeding to tell the head manager Kim and she looked at us like we were stupid and didn’t say anything to her. Ashley B was great and made sure we were completely satisfied. However will probably never come back due to the manger Kim and Dakota standing in the back while we were eating 20 minutes later still talking about it.
  • Rating 1.0
    1 out of 5 Stars
    Food was cold, store was disgusting. Will not be back. Cashier was rude dirty dishes and tables everywhere, mold on top of tea dispensers dirty silverware they had for us to use. Floor had water all over in front of pop machines, was afraid my kids would slip and fall so I made their drinks. Health Department needs to be called on this location, it was that gross!!!
  • Rating 5.0
    5 out of 5 Stars
    Great customer service from Dakota! The manager was Cameron. The food was the best we have had in a long time.
  • Rating 1.0
    1 out of 5 Stars
    Waited in line at drive thru for 25min when got to window did not have order ready had to wait another 10 min for order. That is extremely unacceptable service
  • Rating 1.0
    1 out of 5 Stars
    Tried calling the store a couple times no answer. Ate the baked ziti today around 3:30pm. Barely made it home before the diarrhea hit. Something is bad with your food and I hope others dont ingest whatever I did today. Please test what u have left and make sure your employees are properly storing your food. Food poison is serious and not fun

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Independence, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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