Fazoli's Independence

Rating 2.2
2.2 out of 5 stars
(29 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

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Recent Guest Reviews for Fazoli's Independence

(Displaying 6 out of 29 reviews)
  • Rating 1.0
    1 out of 5 Stars
    We waited for a very long time. My daughters fettuccini was half angel hair, my tortellini was half penne and the mushrooms in my husbands spicy pasta were more than burned.
  • Rating 1.0
    1 out of 5 Stars
    Ordered food on 03/10/2019 at 12.56 pm there was a long line to wait to order. Got our number for food service waited and waited finally went back to the window to check on order was rudely told that there was 2 customers ahead of us. Sat back down waited some more went back up to counter second time finally when sitting down again meal was brought to us. Disappointment food was barely Luke warm did not want to complain for fear of retaliation from staff. Waited over 30 minutes for cold food! People were getting served who had came in after us.I don'the even want to give 1 star!!
  • Rating 1.0
    1 out of 5 Stars
    We dined on 3.10.19 at 2:52 pm Order ID AAA2PHJSAGBV Employee Cameron W. The person taking our order was a less than thrilled about helping us. While we were choosing out menu options, another guest came up to ask for more bread and the same guy that was taking our order asked her to print her dirty plate up to get more breadsticks. She walked away to get it frustrated and he said "Why is it so hard to bring a plate to save on doing dishes". It was very rude and inappropriate. We placed our order and tried to find a place to sit. Every table we saw was dirty and had stuff on the floor under it. There were dished piled at every little dish gathering location. It appeared it had not been cleaned for several hours. We cleaned our own table and then went to get drinks. The drink area was out of lids and straws. We had to go to the counter to ask for those. Our food took a long time to come, but once it did it was decent. We had to ask 3 times for bread and they weren't very nice about it. My husband went to use the restroom and it was very dirty and unattended. The staff obviously wasn't to inclined to serve their customers. It was a very poor experience.
  • Rating 5.0
    5 out of 5 Stars
    They were swamped and short staffed, but Abby was amazing. We'd been waiting for over an hour, but she got us what we needed within 5 minutes of visiting our table.
  • Rating 2.0
    2 out of 5 Stars
    We ordered chicken parmigiano. When we received it - it didn't have very much spaghetti sauce on it at all. It was not very good because of this.
  • Rating 1.0
    1 out of 5 Stars
    I had by far the worst experience ever. I arrived at this location last night at 6:00 pm and placed an order. I was then told that the store was out of chicke and that would be at least 30 minutes, so I chose to order spaghetti. After about 15 minutes of waiting I was told they were out of spaghetti noodles and would not have any for at least 45 minutes. I had already waited almost 30 minutes for my meal. On top of that there was no manager around, the cashier was making phone calls to other managers to get assistance with no help. I watched customer after customer walk out due to this. They had no spaghetti noodles, no chicken, no pizza ready/preped. THIS WAS UTERLY DISAPPOINTING. My order totaled almost $30 and AFTER WAITING 30 PLUS MINUTES all I was offered was a refund, so I took my refund, well there was no manager on site to do a refund, so the cashier offered a free meal the next time I came in. AGAIN VERY DISAPPOINTING. After about an hour of waiting I finally got my refund. THIS IS VERY DISAPPOINTING AND I WILL NEVER EAT AT THIS LOCATION AGAIN, I AM ALSO KEEPING MY COMPANY FROM ORDERING YOUR MEALS VIA CATERING AND MY WHOLE SOCIAL NETWORK ABOUT THIS AS WELL. THIS WAS THE WORST SERVICE I HAVE EVER RECEIVED

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Independence, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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