Fazoli's St. Charles

Rating 3.6
3.6 out of 5 stars
(19 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

Recent Guest Reviews for Fazoli's St. Charles

(Displaying 6 out of 19 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Alexandria B. was took our order at the register and was incredibly rude. Unlike anything else I’ve ever experienced. Sever our food with no bread.
  • Rating 1.0
    1 out of 5 Stars
    If I could give 0 stars I would. This was by far the worst experience I have ever had at Fazoli’s. Maybe the one we frequent is just run better but the following is what we experienced:

    No lids for drinks
    No straws
    Silverware was empty.
    Had to ask multiple time for silverware even after our food arrived.
    Acted like we were inconveniencing them
    My order was wrong. Asked for light sauce. Came out with full sauce. He took it back and basically brought out the same bowl but I didn’t feel like dealing with it so I just said it was fine when he asked if that was light enough.
    Had to ask for breadsticks the first time
    Asked again for breadsticks and waited over 10 minutes. Had to ask repeatedly for another round of sticks. No one was passing them out. Definitely not unlimited breadsticks. Had to fight just to get two rounds
    Tables were dirty with dishes left behind for a long time and untouched
    Was not that busy. No reason for the poor service and poor experience

    I am not sure we will visit this particular fazolis again because they sure didn’t seem to have their act together. I have eat at this one before and did not have this experience. Times before this were good.
  • Rating 2.0
    2 out of 5 Stars
    Ordered a dozen breadsticks but only received ten (only thing ordered), service was extremely slow, staff was not personable or friendly
  • Rating 5.0
    5 out of 5 Stars
    Great food
  • Rating 3.0
    3 out of 5 Stars
    My group of students with special needs visited this location today. There were 22 of us total. My coworker called on Monday to let them know that we'd be coming in. When we arrived today, "Elizabeth H" was the cashier. She immediately seemed flustered and asked if we were all together and if we'd be paying together or separately. We explained that we'd be paying separately. She then put her hands up and asked everyone to listen to her. She asked that everyone remember what they ordered b/c a lot of times with large groups they'll bring an order out to the table and people won't remember what they got. One of my coworkers and I explained that the table numbers should help with that. Again, Elizabeth seemed flustered and said there weren't enough numbers. I explained to her that there was no way that all of my students would remember what they ordered nor would they be able to verbalize it (b/c the majority of them are non-verbal but that's why they have support staff). After that, we were able to get through the ordering process fairly quickly and easily. When the last teacher went up to the counter to order, Elizabeth made the comment, "I don't know if it was that group or what but" to which the teacher immediately said, "That was my group." The rest of the staff was friendly and didn't seem overwhelmed and the food was good.
  • Rating 4.0
    4 out of 5 Stars
    Very accommodating

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Saint Charles, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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