Fazoli's St. Charles

Rating 3.4
3.4 out of 5 stars
(21 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's St. Charles

(Displaying 6 out of 21 reviews)
  • Rating 1.0
    1 out of 5 Stars
    What is going on at this location? I dined in on Sunday, April 28, 2019. The restaurant was filthy; trash and food on the floor all around the trash can behind the counter, most tables not cleared or wiped down, dishes piled high in the dining room trash area. In addition, there was not a single clean fork, and they had to offer us and others plastic forks. Four separate patrons were not given bread sticks with the meal and all four had to go to the counter to ask for breadsticks. When we did get breadsticks they were over done. When one patron complained, the worker (who seemed to be in charge) seemed to be in disbelief, was shooting glares at them from across the room, and was whispering about them behind the counter. The restaurant was not busy...a total of only four patrons dined in during the time I was eating (around 2:00pm). The staff had no sense of urgency to clean and had down time to socialize and giggle behind the counter. Extremely dissatisfied and confused at this experience. We usually dine at the Hwy K location - which is wonderful! We will not return to the Country Club location!
  • Rating 2.0
    2 out of 5 Stars
    Ordered and paid for extra meatballs on order #5910 on Saturday March 30th and did not receive them. Tried to call and get a store credit and nobody picked up. I let it ring for 5 minutes twice!
  • Rating 1.0
    1 out of 5 Stars
    Alexandria B. was took our order at the register and was incredibly rude. Unlike anything else I’ve ever experienced. Sever our food with no bread.
  • Rating 1.0
    1 out of 5 Stars
    If I could give 0 stars I would. This was by far the worst experience I have ever had at Fazoli’s. Maybe the one we frequent is just run better but the following is what we experienced:

    No lids for drinks
    No straws
    Silverware was empty.
    Had to ask multiple time for silverware even after our food arrived.
    Acted like we were inconveniencing them
    My order was wrong. Asked for light sauce. Came out with full sauce. He took it back and basically brought out the same bowl but I didn’t feel like dealing with it so I just said it was fine when he asked if that was light enough.
    Had to ask for breadsticks the first time
    Asked again for breadsticks and waited over 10 minutes. Had to ask repeatedly for another round of sticks. No one was passing them out. Definitely not unlimited breadsticks. Had to fight just to get two rounds
    Tables were dirty with dishes left behind for a long time and untouched
    Was not that busy. No reason for the poor service and poor experience

    I am not sure we will visit this particular fazolis again because they sure didn’t seem to have their act together. I have eat at this one before and did not have this experience. Times before this were good.
  • Rating 2.0
    2 out of 5 Stars
    Ordered a dozen breadsticks but only received ten (only thing ordered), service was extremely slow, staff was not personable or friendly
  • Rating 5.0
    5 out of 5 Stars
    Great food

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Saint Charles, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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