Fazoli's St. Charles

Rating 3.1
3.1 out of 5 stars
(26 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's St. Charles

(Displaying 6 out of 26 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Baked Lasagna sauce SO over salted that I couldn’t taste the meat, cheese, and pasta. Bottom almost burnt. We always enjoyed the Chicken Broccoli Penne, but it was also over salted and a disappointment. My tongue is still numb 30 minutes later. Never eating there again.
  • Rating 1.0
    1 out of 5 Stars
    Worst service I’ve ever had at any fazolis. I frequent fazolis at least 2/3 times a month... but I’m not sure if I will anymore, especially this location! I walked in at 1:10. Nobody took my order until 1:15. Mind you, I was the only one line... someone from the drive thru walked up, looked at me, got some bread sticks and then walked back into the kitchen. I could see the employee standing there not doing anything through the window on the silver door.. my receipt printed out at 1:15 PM, and I didn’t receive my food until 1:24! 9 min might not seem like a long time, but when all I ordered was fettuccine and I was the only person in line... it’s ridiculous.
  • Rating 1.0
    1 out of 5 Stars
    Marquis was throwing plates without regard. Pasta sauce splashed all over us & dishes were left on the floor. we will not eat there again
  • Rating 5.0
    5 out of 5 Stars
    Betty took my order and gave amazing service throughout the meal, to all of the guests.
  • Rating 1.0
    1 out of 5 Stars
    Ordered 2 baked pastas. They both came out in to go things. I came into the restaurant about 20 till 9p. Asked when they closed the personnel upfront told me 10.. then another customer came in and asked the same thing they told them 11p.. so what is it? Also again to the 20 till 9p.. they close at 11p so why was there no music going and the lobby fairly disgusting? I can also hear the people in the back who cook the food talking not so highly of previous customers today so that makes me wonder. The breadsticks we ordered weren’t even done yet. This whole time we had to wait on ourselves to get more breadsticks since only given about 3 of them. There wasn’t any silverware. If this location was short staffed during the day I get it, but now is the time to start catching back up especially since this whole shift is ready to run out the door since they’re complaining.. if there was music maybe I wouldn’t hear them but with no music I can hear every little complaint they have in regards to customers and their orders. I really don’t like coming to this location anymore. I would rather go to the other Fazoli’s on Suemandy Dr in Mid Rivers Center however that did not happen due to circumstances. Next time, however, I will be going out of my way to go to the Mid Rivers Center.
  • Rating 1.0
    1 out of 5 Stars
    What is going on at this location? I dined in on Sunday, April 28, 2019. The restaurant was filthy; trash and food on the floor all around the trash can behind the counter, most tables not cleared or wiped down, dishes piled high in the dining room trash area. In addition, there was not a single clean fork, and they had to offer us and others plastic forks. Four separate patrons were not given bread sticks with the meal and all four had to go to the counter to ask for breadsticks. When we did get breadsticks they were over done. When one patron complained, the worker (who seemed to be in charge) seemed to be in disbelief, was shooting glares at them from across the room, and was whispering about them behind the counter. The restaurant was not busy...a total of only four patrons dined in during the time I was eating (around 2:00pm). The staff had no sense of urgency to clean and had down time to socialize and giggle behind the counter. Extremely dissatisfied and confused at this experience. We usually dine at the Hwy K location - which is wonderful! We will not return to the Country Club location!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Saint Charles, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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