Fazoli's North Glenstone

Recent Guest Reviews for Fazoli's North Glenstone

• Rating 1.0

  1 out of 5 Stars
  Service: good. Food: not so good.
  Fettuccine Alfredo w/Chicken. Pasta (egg noodles... not fettuccine pasta) stiff, undercooked. Chicken very grisly. Overall VERY disappointed.

  Jim A
• Rating 2.0

  2 out of 5 Stars
  I had to wait 20 minutes AFTER I paid in the drive thru lane. They forgot to bake the chicken Alfredo Parmesan bake ($5.99). The girl at the window was as kind and as apologetic as can be and gave me two extra breadsticks while I waited. I was willing to let it go at that, but the order was wrong. I dropped off my mother’s food, the one that kept me waiting, and told her how good it had been when we ordered it at the other Springfield location. She told me later there was no chicken in it. This, to me, is unacceptable. If the order was already 20 minutes late, I would expect it to be perfect, not for the meat to be forgotten. My mom has been so ill and I wanted to cheer her up. Not happy at all. Fazoli’s is my daughter’s absolutely favorite restaurant, but this location dropped the ball.

  Michele A
• Rating 3.0

  3 out of 5 Stars
  Worst experience ever there. No Parmesan shakers available. Asked twice for fresh. No breadsticks delivered with meal. Guy stopped to see if we wanted any...there was two of us. He brought one plate, sat it down by other person with two breadsticks. I said could I have some and off he went. We had to catch him again and ask for breadsticks for me. Table beside us heard us and said, I don’t know what is going on, but the service is awful today.

  Sharon P.
• Rating 1.0

  1 out of 5 Stars
  I normally enjoy eating at Fozoli’s however today has not been a good experience. Ithe two ladies behind the counter were arguing and yelling at each other. I had to wait for them to calm down before they could take my order. Then while the lady was taking my order she started yelling at the other employees again. Once I set down she went to the back and I could hear yelling from there. This continued the whole time I was eating. The name on my receipt was Karen W. I am not sure who the other employees were.

  Marlin K
• Rating 1.0

  1 out of 5 Stars
  I decided to eat at here on a quick break. When I arrived back to work, I realized that my food was cold, and drive-thru hadn't even given me utensils or napkins. I had to drive all the way back, and when the manager came to talk to me, he was unapologetic, didn't offer to remake or give me utensils, and proceeded to tell me it was my fault for not checking my bag. He was rude and unhelpful. I ended up with a refund and no time left for lunch.

  Destiny S
• Rating 4.0

  4 out of 5 Stars
  Fazolis typically has great customer service! Dine in food is always fresh, and the drink machine typically has all options available. Parmesan is always full at each table, and the silverware is always available. Bathrooms are typically in good condition. 2 cons - if going through the drive thru, 90% of the time the pizza is dried and and/or over cooked, definitely not fresh compared to getting great, fresh pizza 99% of the time when dining in. The only other con, is when ordering lasagna it no longer comes with cheese on it when dining in restaurant. Employees are supposed to carry a cheese grater and offer fresh cheese as an alternative, but often walk off without offering. Lasagna without cheese is no good!

  Ashlee P.