Fazoli's 132nd

Rating 2.6
2.6 out of 5 stars
(31 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's 132nd

(Displaying 6 out of 31 reviews)
  • Rating 1.0
    1 out of 5 Stars
    On July 14th at 7pm myself and my 3 kids went to dine. There was about 4 families in front of us and several in the drive through. Looked busy but manageable. We ended up waiting 50 minutes for our food and I went up multiple times to be told they were working on it. I have never seen so much chaos and organized staff in my life. I had to get the food to go as we were about to miss a movie.
    No one offered to help compensate for my wait explained or apologized for the excessive wait.
    Multiple guests were upset and all left in the dark. The most terrible experience I ever had at any restaurant
  • Rating 2.0
    2 out of 5 Stars
    The drive through speaker is old and not working well. The order taker couldn’t hear me and I couldn’t hear her. After trying to get my order straight four times I confirmed it with her at the window. I ordered three entrees, extra bread sticks and dessert. I waited at the window then was asked to pull around to the front door. My food was brought out to my car. When I got home one of my entrees was not in the bag. I tried calling the store three times. No one answered at 7 on a Saturday. I would like my money back for my missing entree.
  • Rating 1.0
    1 out of 5 Stars
    Order ID: AAA2NHSEAQBX #53 - Drive Thru
    Employee: DT Ordertaker

    One car ahead of me and it was at the pickup window. I waited almost 15 minutes for my order to be taken at the drive-thru. When I got to the pick up window, the employee who took my payment and handed me my order was very rude. When I got home with my order, my spaghetti had very little meat sauce on it. I'm very disappointed with this location. Wish I could get my money back. Something needs to be done.
  • Rating 2.0
    2 out of 5 Stars
    I ordered a $7.49 strawberry spinach bacon salad. There was nothing to it. The chicken was over cooked with maybe 5 pieces. There were dishes on tables still that needed bused. No silverware. Waited at the counter for at least 7 mins which would have been fine if it was busy. The employees were like zombies. Fazoli's has always been a favorite but not so much anymore. Not impressed.
  • Rating 1.0
    1 out of 5 Stars
    Terrible service. Order was wrong and the guy behind the counter asked my order 3 times and it was still wrong. Donna delivered our food and was so rude. We had 0 breadsticks she rolled her eyes. We asked for more breadsticks from Taylor C and she freaked out that he gave the bread sticks away she had just brought us some. Asked to talk to manager and he didnt even get her I had to call back to her in drive thru. She apologized for Donna’s behavior.
  • Rating 1.0
    1 out of 5 Stars
    The service was fine. I got a togo order. When I got home the order couldn’t of been more wrong. I ordered the baked Alfredo with chicken and a kids spaghetti and meatballs with extra breadsticks. I received a penne pasta with red sauce and chicken and the breadsticks. I tried to call the store a number of times and no answer for two days!!! I want my money back!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Omaha, NE. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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