Fazoli's 132nd

Rating 2.6
2.6 out of 5 stars
(34 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's 132nd

(Displaying 6 out of 34 reviews)
  • Rating 5.0
    5 out of 5 Stars
    Thought I should give positive feedback on one of your employees. Her name is Brenda. She has a big smile when she talks to customers. I forgot to grab my number so I went to the counter to get it and she said don't worry about it because your food is right here I said she could just hand it to me but she just smiled real big and said oh I don't mind bringing it out to you. So she did without hesitation. That's awesome customer service.
  • Rating 3.0
    3 out of 5 Stars
    I ordered a regular spaghetti marinara and a dozen bread sticks. I feel I should have received a few extra bread sticks with the spaghetti order. Instead, I only received 12. Is your policy to not include any bread sticks with the order of an entree?
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. I ordered a large catering order for delivery to have for a business executive lunch to be delivery between 11:30-11:45. I called at 12:15 when the order was still not here, and the lady I spoke with had no idea what I was talking about and said she thought they would be there soon. It wasn't until 12:40 it was delivered, missing items, and not even an apology. Will not be ordering from Fazoli's ever again.
  • Rating 1.0
    1 out of 5 Stars
    On July 14th at 7pm myself and my 3 kids went to dine. There was about 4 families in front of us and several in the drive through. Looked busy but manageable. We ended up waiting 50 minutes for our food and I went up multiple times to be told they were working on it. I have never seen so much chaos and organized staff in my life. I had to get the food to go as we were about to miss a movie.
    No one offered to help compensate for my wait explained or apologized for the excessive wait.
    Multiple guests were upset and all left in the dark. The most terrible experience I ever had at any restaurant
  • Rating 2.0
    2 out of 5 Stars
    The drive through speaker is old and not working well. The order taker couldn’t hear me and I couldn’t hear her. After trying to get my order straight four times I confirmed it with her at the window. I ordered three entrees, extra bread sticks and dessert. I waited at the window then was asked to pull around to the front door. My food was brought out to my car. When I got home one of my entrees was not in the bag. I tried calling the store three times. No one answered at 7 on a Saturday. I would like my money back for my missing entree.
  • Rating 1.0
    1 out of 5 Stars
    Order ID: AAA2NHSEAQBX #53 - Drive Thru
    Employee: DT Ordertaker

    One car ahead of me and it was at the pickup window. I waited almost 15 minutes for my order to be taken at the drive-thru. When I got to the pick up window, the employee who took my payment and handed me my order was very rude. When I got home with my order, my spaghetti had very little meat sauce on it. I'm very disappointed with this location. Wish I could get my money back. Something needs to be done.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Omaha, NE. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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