Fazoli's Cass St

Rating 3.0
3.0 out of 5 stars
(39 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Cass St

(Displaying 6 out of 39 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Service tonight sucks, food came out cold, long wait for food. Staff arguing behind counter.
  • Rating 2.0
    2 out of 5 Stars
    The food tastes good, but the order wasn’t exactly correct. I ordered Baked Ziti w/ red pepper cream (name ?) as a meal w/ a side salad & honey French dressing & Diet Coke. I also asked for extra sauce on the ziti. I’m back at work eating, there isn’t extra sauce on ziti. In the drive thru, I was waiting on additionally ordered breadsticks, which were ordered with a cup of garlic butter, which fortunately I didn’t get charged for because it wasn’t given to me even after I asked twice after the fact. Anyhow while waiting, I condensed the bags by putting the salad w/ the pasta so I didn’t have to carry multiple bags into work. I’m glad I did it in the drive thru while waiting because I found I was given Italian dressing. I gave it back & asked for the honey French I originally ordered. I wasn’t given a straw so I didn’t take a drink until back at work. Although my cup is marked Diet w/ the actual lid bubble for diet pressed in, the cup contains regular Coke. Good thing I’m not diabetic!

    8/30/19
    Order ID: AAA2XHVLAQAT
    #17
    1:41:05p (the time is an hour off given its 1:44p right now, this was at 12:41p)
  • Rating 5.0
    5 out of 5 Stars
    Great experience. Mike took my order and the guy was perfect. Very polite, precise and friendly.
  • Rating 2.0
    2 out of 5 Stars
    The fettuccine was terrible. The noodles were dry and clumped together. There was barely any sauce. I didn't even eat it. I would have asked for something else if I has dined in.
  • Rating 5.0
    5 out of 5 Stars
    This location, employees and food there are awesome! I was helped by Veronica C. over my munch break, she was extremely nice, very personable and clearly knows how to run that place! I think she is a manager, and if she is not, someone needs to make her one! My order was taken quickly, accurately and with an amazing attitude. While I waited for my to go order (not a very long wait either) I watched her taking care of her other guests, while training a new employee with out missing a beat. The restaurant was clean, and all customers seemed to be very happy. The food was fresh, hot and so good! I cannot have asked for a better experience and I am requesting that Veronica and all the location employees be made aware of their great job and how much they are appreciated! Thanks!
  • Rating 1.0
    1 out of 5 Stars
    3 weeks ago I went through the drive thru to order dinner, after getting home I realized the staff had left out our meatball sub. I called and they acknowledged they forgot to get it in the bag and offered to have it ready if I decided to come back and get it. I said I didn’t feel like coming back to get it as the previous visit they forgot our pizza and didn’t drive back that time, was offered an apology and nothing more. I said I’d be back in a day or two for my refund to which the woman said “if you’d like I’ll get you “hook-up” with coupons instead of a refund” for this time and the previous visit mistake. She took my address and promised they’d be in the mail soon. It’s been damn near 3 weeks and we’ve received NOTHING! Twice, two times in a row they’ve forgotten food in our order! What gives here guys?! Who wants to order food to get home and find they’re missed meals? No body want to drive back out and pick it back up and eat alone as their family has already eaten. What makes me most mad is she never came through with her “hook-up” is up with coupons! You’re as bad a McDonalds!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Omaha, NE. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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