Fazoli's La Vista

Rating 2.7
2.7 out of 5 stars
(32 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's La Vista

(Displaying 6 out of 32 reviews)
  • Rating 2.0
    2 out of 5 Stars
    Our food took a lot longer than normal to get to us, and when we did get our food it was cold. Also, I ordered Fettuccine Alfredo WITHOUT the cheese spice blend on top (due to lactose intolerance I can’t have cheese) and when my food came it came with the cheese spice blend. I didn’t send it back since it originally took so long to get, and I didn’t want to wait any longer.
  • Rating 1.0
    1 out of 5 Stars
    Around 8:30pm tonight I got to the drive through asked for a number one. I immediately got cut off and was told how much a number one is and to pull up to the window. I politely told the lady I was sorry but i was not done and asked for 6 extra breadsticks and that I wanted to make my number one a meal. I asked for a pop and a side salad with ranch. Was not asked again if that completed my order, I was just told the total. When I received my food the salad was in a crumbled up brown bag. And there was only 4 bread sticks and the dressing was not ranch. I have never complained to this extent about fast food, but I feel whoever the workers that were there tonight were so rude for absolutely no reason to me and the fact that my order was all messed up just really upset me. I love Fazoli’s so this just upsets me that the workers at this location were so unprofessional tonight and went out of their way to be rude to a customer. I was never rude once and said thank you numerous of times so I’m just confused as to why I was treated this way and the fact I got ripped off because I did not get what I paid for.
  • Rating 1.0
    1 out of 5 Stars
    Waited in the drive thru for close to 10 minutes. When I got to the window, nothing was said about it. When she gave me my food. She open the window barley and here you go. I said I appreciate your customer service, usually when someone waits this long, the first words out of you mouth should be: I’m so sorry for your wait. The look on her face was a look of contempt and how dare you speak to me like that. I’m thankful I’m only in LaVista taking care of my daughter’s cats while she is at funeral. The service in Bellevue where I live and in Council Bluffs is so much better.
  • Rating 5.0
    5 out of 5 Stars
    Great service, very quick and our order was perfect! Laurie (Lou) was very friendly and quick with our order and checked up on us several times to make sure we had everything we needed!
  • Rating 5.0
    5 out of 5 Stars
    Great customer service by LU! Fast and friendly service! Love the breadsticks!
  • Rating 2.0
    2 out of 5 Stars
    We love coming here, but this trip was very disappointing! I’m not sure if there is new staff or what’s going on. I ordered the $6 lunch with spaghetti and meat sauce and a Caesar salad. My pasta had very little sauce on it and when I asked for more they wanted to charge me $0.54, I have never been asked to pay in the past when this was requested. My husband ordered penne with spicy tomato pepper and a slice of pizza. His pasta was about half full and the pizza slice was for a child.

    Sharon is always great and helpful (for a while we were coming once a week and got to know Sharon), unfortunately she was helping other customers. Our receipt says Hope is the one who ‘helped’ us, let’s just say I will avoid her if we come back.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Omaha, NE. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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