Fazoli's Cleveland

Recent Guest Reviews for Fazoli's Cleveland

• Rating 1.0

  1 out of 5 Stars
  Customer service was rude I ordered four dinner with drinks I then ask about bread she told me that I would have to pay extra sense I was taking it out and not dinning in so I called for a manager who then explained that that was coorpator rules and the manager explained that two bread came with each dinner so she then charged me for four extra breads which when I got home I didn't have and while I was getting my drinks I looked around the dinning room at dirty tables and counted nine breads to be thrown away but I was charged and then didn't get thank you my order was forty eight dollies

  Donna t
• Rating 1.0

  1 out of 5 Stars
  This is the second time, I have eaten here only to order something, pay for it, and not receive it.

  Eva, Odeh
• Rating 1.0

  1 out of 5 Stars
  Lately this location has not been good at all as far as the customer service. They're always forgetting drinks or bread sticks and the same girl that works the window never gives me my receipt. She forgot my child's drink today and told me bread sticks do not come with child's pizza slice combo. They always have before!! I don't know her name but she has short brown hair and wears a lot of makeup. She forgets everything!!

  Heather, F
• Rating 5.0

  5 out of 5 Stars
  Had a great experience. Wanted to give 5 stars. The manager there was great and very helpful and the store looked great.

  Matthew cole
• Rating 1.0

  1 out of 5 Stars
  Awful service .
  Went to fazolis drive through not even 2 minutes later i called them to let them know they got my order wrong and asked if i could bring it back . she said yes if i have my receipt. I explained to her she did not give me one but told her my order and the car i was in etc. She said it cant be fixed sense she made a mistake and did not give me a receipt .
  The food literally just got handed to me and i had not even made it to the end of the road yet .
  I work hard for the money i make and i expect what i order and also at least decent service without an attitude and if something is messed up do the rite thing and fix it. I work 2 jobs monday - friday 7 am to 4:30 & 6pm to 11 pm so now i wont be able to eat till midnight if i even have the energy to fix anything once i get home.

  Tiffany,G
• Rating 1.0

  1 out of 5 Stars
  My wife ordered the Primo Italiano Subarino. Twice she asked for it to be cut it inhalf. When she brought it home it wasn't cut also there wasn't any mozzarella cheese on it. I also found a piece of broccoli in the lettuce. This the second time I've order this sub in about the last three months and 5his is the second time I've had a problem. Last time the sub wasn't cut and I found peas mixed with the lettuce. In the future I will order other menu items, but this is the last I will order this sub. By the way this the second time my wife has ordered through the drive thru and it's the second times she's order around 8:00 PM on the way home from work.

  Ray K