Fazoli's Cleveland

Recent Guest Reviews for Fazoli's Cleveland

• Rating 5.0

  5 out of 5 Stars
  SHOUT OUT TO ELAINE AT THE CLEVELAND STORE
  My daughter and I went in tonight close to 9. We saw a picture of the cinnamon bites and were going to order, but the young lady (Elaine) helping us said there was none prepared but we could order and have in about 15 minutes. We said we would just order something else if we wanted dessert. She was so friendly and helpful to us while ordering.
  
  While we were eating, Elaine brought us out a pan of warm cinnamon bites. This made our night!! This act of kindness also sparked a conversation about how this made us so happy that we need to do something nice for someone.
  
  Thank you Elaine for helping me and my daughter have a great ending to our girl time!

  Angie L
• Rating 1.0

  1 out of 5 Stars
  This should be a NO STAR review but I was required to put something. We came through the drive thru tonight 7/31/2019 at 9:20 and ordered four entrees and one order of chicken parm fries. We were asked at the window to pull up and wait for our food, which we did, we waited for 20 minutes before our food was brought to us. Since we had already waited, I did not check our order, this will not happen again, and drove home. When we got home and we started taking food out I noticed that the order was wrong. We ordered (1) chicken fet. alfardo, (1) baked spaghetti with meatballs, (1) baked chicken parm duo, (1) baked chicken parm, and an order of chicken parm fries. We got everything but the chicken fet alfredo. We tried calling but no one at the location would answer the phone, I would assume that it was because it was 10 minutes to closing and they didn't want to take orders so close to closing. The second problem was that when we started eating the chicken parm fries were cold and hard with no sauce. If I am expected to with 20 minutes in the drive thru to get my order I expect it to be right. This is not the only time I have had an issue with this location. We have came through on numerous times and were told they were out of pasta or other ingredients.

  Shalan B
• Rating 2.0

  2 out of 5 Stars
  Lack of customer service, half restaurant closed up at 745pm!

  Lonnie A
• Rating 1.0

  1 out of 5 Stars
  Had to keep going back n asking for the rest of our order had to go back n ask for bread sticks none where ever brought to our table ask for some packs of salt was told it waould be brought never was

  Frank V.
• Rating 2.0

  2 out of 5 Stars
  To whom it may concern, I was traveling back home from vacation and stopped by your Cleveland tn restaurant. The food was yummy, the service was great. I am a parent of a 2 month old and as we had been In the car for multiple hours, he needed to be changed. My husband offered to change him, but found no changing table In the men’s restroom. (Not surprising) but as a mother when I walked into the women’s restroom to not find one either...... I found it very inconsiderate to parents of small children everywhere! How can you expect families to dine in your restaurant If you are not equipped to meet the needs of families with small children! Instead I had to change my son in your parking lot in my car, which was very uncomfortable for both of us. I am just wondering if there is a reason as to why you don’t have one.

  Rebecca A
• Rating 1.0

  1 out of 5 Stars
  We come in every week and I order the same dish as I love the ultimate fettuccine. I always order and pay extra for extra mushrooms and sauce. Tonight's meal was awful, the chicken was overcooked to the point hard on one side and pasta was not cooked completely, no extra sauce on the dish and only good thing was the mushrooms. I went to the counter and requested it to be remade as it was not edible. Management was contacted and Stephanie came to speak to me. Explain cooking process of chicken, and advised she can get me extra sauce. Extra sauce on a over cooked chicken , half done pasta is not going to cut it. Ridiculous that my meal was not remade, I now have a plate of food to take to my dog.

  Lowinda Doolittle