Fazoli's Cookeville

Rating 4.1
4.1 out of 5 stars
(30 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Cookeville

(Displaying 6 out of 30 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Awful experience! My kids got a coupon from our local library for reading a certain number of books and we went to redeem them and were told they don’t accept them anymore as of the week before because their General Manager said not. Why would they give out the coupons to libraries to give to families and then refuse to accept them? We are on a fixed income so it was a treat to be able to go out with my family. I have a disabled husband, special needs daughter and a total of 4 kids. It is utterly ridiculous!
  • Rating 2.0
    2 out of 5 Stars
    I love Fazolis and eat there often. However today I got a chicken Caesar salad and did not receive any dressing or croutons. Very unhappy.
  • Rating 1.0
    1 out of 5 Stars
    Ordered a salad - disgusting in every way, brown lettuce, 1 dried up strip of onion, used the heel of the head of lettuce and couldn't possibly be more than 5-6 bites of food. I have photos if you would like to see what you are serving. Didn't know any of this until I got home b/c it was to go. I wouldn't have served that to anyone!
  • Rating 5.0
    5 out of 5 Stars
    My husband and I were dining tonight at your restaurant and this young lady named Mona was just amazing!!! She was cleaning, serving, and taking orders like a pro! I’ve never seen someone work so fast! She was also SUPER friendly!
  • Rating 5.0
    5 out of 5 Stars
    Friendly, professional service from Heath M. Exceptionally nice young man.
  • Rating 2.0
    2 out of 5 Stars
    My husband and I had lunch here today. We ordered and before paying I asked the employee if they offered a military discount. She said "yes but I have to ring it up separately." I told her that we both had military id's. She just repeated that she "had to ring them up separately." I told her that I had never heard of that and she repeated again. She made no attempt to do that. Just said that is what she had to do for a military discount. As there were people behind me,I just paid it. I had not been to Fazoli's in quite a while but it was never an issue before.Even if this is a newer policy, then the employee should have canceled one meal out and then "ring it up separately." This may not be a big issue but it has left a bad impression of this establishment. I feel that this employee was not doing her job properly and while not outright rude, it was rude. If she knew what she needed to do to put the discount in the register, then she should have done it. This experience does not make me want to return there. My order Id was:AABS7HJ4ACBS. The employee was Amanda O.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Cookeville, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (931) 528-5500 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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