Fazoli's Johnson City

Rating 4.3
4.3 out of 5 stars
(102 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Tuesday
$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
Wednesday
$4 Senior Meal - All Day

Recent Guest Reviews for Fazoli's Johnson City

(Displaying 6 out of 102 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I wish there was a way to give you no stars on this one. You don't even deserve the 1. I spent over 25 minutes in line with only 2 cars Infront of me... I finally get my food and have to rush back to work so I just sit it in my passenger seat and go. Finally get to work to find the lid was only half way put on and I had sauce all over my seat, seat belt and arm rest. After cleaning up this huge mess I finally go to eat just to find I can't eat the food. I ordered your 3 cheese tortellini. The minu does not say 3 cheese tortellini with chicken or 3 cheese chicken tortellini. If it did I would of never ordered it. My religion strictly forbids me from eating meat. I am not saying you should not serve meat on your minu for I know it's everyone's personal choice of what they want to eat. My complaint is your minu does not let people know what there getting. I got to enjoy the bread sticks and that's it. Only good thing about this experience was the girl at the window was super nice and professional and I truly hope that she finds a better place to work.. I say this not because she said anything cause she didn't but cause this is the 2nd time you all have had a screw up with me and the last time it was on your ultimate vegetarian pasta thing.... There was bacon in it and I got the unwanted experience of having to deal with your store manager and was talked down to like I was trash. I think it was the manager at least. I will be making a complaint to the BBB and if possible the Food and safety commission for not disclosing what your actually putting in the food on the minu. I don't expect you to list every spice and hurb you use but something like if it contains meat needs to be on there. If I eat at fazolis again it will be a very long time away.
  • Rating 1.0
    1 out of 5 Stars
    I went to this location and I used a coupon on my ap for bogo baked spaghetti and I asked the cashier if I would use my birthday reward she was getting ready to take it then another cashier told me I could not use it only one coupon could be used which would have been ok but I had already hit the redeem so now I can't use my coupon for a later time and the 2nd cashier was rude when she told me I couldn't use it I was more upset about the cashier being rude than the coupon
  • Rating 3.0
    3 out of 5 Stars
    I love Fazoli's and just recently moved so I am very glad to be closer to one. I was very excited to try the new manicotti. The wait in the drive-thru was pretty long but I didn't mind because the food is always great. But was very disappointed to get home and discover I was given baked spaghetti instead. I hate spaghetti... I managed to eat about half of it. Just hoping they are more attentive on my next visit and this is not the norm.
  • Rating 2.0
    2 out of 5 Stars
    Slooooooooow. Never had such a delay at the drive thru. Hoping it was just a bad day. Free brownie tastes like free brownie.
  • Rating 1.0
    1 out of 5 Stars
    Would not accept brownie coupon whern ordering meal. Received a free coupon on e-mail today 12-28-18 that says it expires on 12-28-18 at 3,20 AM. We love the food, but will be going somewhere else when we eat out - because I detest dishonesty and mis-leadiong incentives. Tried to call main office, but no contact number. Very poor customer relations on your part. NOTE: Received note backe fronm Fazilis simply stating "A manager is always on duty" - well, the manager is the one who did not care to correct. Now I'm chanmging my rating from a two to a zero!!!!!!!!!!! I expected this review to go the the corporate office, not the same location that doesn't care.............
  • Rating 1.0
    1 out of 5 Stars
    Order AABFWHDSAQBZ
    Person taking the order wasn't paying attention to what I was saying. I ordered a baked fettucine meal with a coke, I got a fettucine with chicken and a cherry coke. It was close to what I ordered, but at the same time was completely wrong due to a lack of attention.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Johnson City, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (423) 283-4394 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Handicap Accessible

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