Fazoli's Johnson City

Rating 4.3
4.3 out of 5 stars
(102 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
$4 Senior Meal - All Day

Recent Guest Reviews for Fazoli's Johnson City

(Displaying 6 out of 102 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I wish there was a way to give you no stars on this one. You don't even deserve the 1. I spent over 25 minutes in line with only 2 cars Infront of me... I finally get my food and have to rush back to work so I just sit it in my passenger seat and go. Finally get to work to find the lid was only half way put on and I had sauce all over my seat, seat belt and arm rest. After cleaning up this huge mess I finally go to eat just to find I can't eat the food. I ordered your 3 cheese tortellini. The minu does not say 3 cheese tortellini with chicken or 3 cheese chicken tortellini. If it did I would of never ordered it. My religion strictly forbids me from eating meat. I am not saying you should not serve meat on your minu for I know it's everyone's personal choice of what they want to eat. My complaint is your minu does not let people know what there getting. I got to enjoy the bread sticks and that's it. Only good thing about this experience was the girl at the window was super nice and professional and I truly hope that she finds a better place to work.. I say this not because she said anything cause she didn't but cause this is the 2nd time you all have had a screw up with me and the last time it was on your ultimate vegetarian pasta thing.... There was bacon in it and I got the unwanted experience of having to deal with your store manager and was talked down to like I was trash. I think it was the manager at least. I will be making a complaint to the BBB and if possible the Food and safety commission for not disclosing what your actually putting in the food on the minu. I don't expect you to list every spice and hurb you use but something like if it contains meat needs to be on there. If I eat at fazolis again it will be a very long time away.
  • Rating 1.0
    1 out of 5 Stars
    I went to this location and I used a coupon on my ap for bogo baked spaghetti and I asked the cashier if I would use my birthday reward she was getting ready to take it then another cashier told me I could not use it only one coupon could be used which would have been ok but I had already hit the redeem so now I can't use my coupon for a later time and the 2nd cashier was rude when she told me I couldn't use it I was more upset about the cashier being rude than the coupon
  • Rating 3.0
    3 out of 5 Stars
    I love Fazoli's and just recently moved so I am very glad to be closer to one. I was very excited to try the new manicotti. The wait in the drive-thru was pretty long but I didn't mind because the food is always great. But was very disappointed to get home and discover I was given baked spaghetti instead. I hate spaghetti... I managed to eat about half of it. Just hoping they are more attentive on my next visit and this is not the norm.
  • Rating 2.0
    2 out of 5 Stars
    Slooooooooow. Never had such a delay at the drive thru. Hoping it was just a bad day. Free brownie tastes like free brownie.
  • Rating 1.0
    1 out of 5 Stars
    Would not accept brownie coupon whern ordering meal. Received a free coupon on e-mail today 12-28-18 that says it expires on 12-28-18 at 3,20 AM. We love the food, but will be going somewhere else when we eat out - because I detest dishonesty and mis-leadiong incentives. Tried to call main office, but no contact number. Very poor customer relations on your part. NOTE: Received note backe fronm Fazilis simply stating "A manager is always on duty" - well, the manager is the one who did not care to correct. Now I'm chanmging my rating from a two to a zero!!!!!!!!!!! I expected this review to go the the corporate office, not the same location that doesn't care.............
  • Rating 1.0
    1 out of 5 Stars
    Person taking the order wasn't paying attention to what I was saying. I ordered a baked fettucine meal with a coke, I got a fettucine with chicken and a cherry coke. It was close to what I ordered, but at the same time was completely wrong due to a lack of attention.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Johnson City, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (423) 283-4394 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Handicap Accessible

Download The Loyalty App Today!

Earn 1 point for every dollar spent. Receive $5 for every 50 points.
Sign Up Now

Join Our Family at Fazoli's Johnson City

Click to find available positions and start the application process.
Career Opportunities

Nearby Fazoli's Restaurants

Back to top