Fazoli's Kingsport

Rating 4.3
4.3 out of 5 stars
(104 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Tuesday
$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
Wednesday
$4 Senior Meal - All Day

Recent Guest Reviews for Fazoli's Kingsport

(Displaying 6 out of 104 reviews)
  • Rating 5.0
    5 out of 5 Stars
    Stopped by to grab some Fazolis, Usually stop by many throughout the US and I have to say this Fazolis has been the best store we’ve visited yet. The staff greeted us with smiles and listened very closely to our orders (which was correct). When our food arrived the gentleman offered grated Parmesan, which we said “YES PLEASE AND PLENTY”. This gentleman continued applying grated Parmesan until we asked him to stop, which was very nice !! Normally the employees at other locations so far have turned it a couple cranks and asked if that was good enough and seemed as if it was too much work. NOT HERE, we are very pleased with our Experience here at this store and will definitely be back here. This manager knows how to train her staff !!! GREAT JOB (I think her name was Brandy) !!!
  • Rating 1.0
    1 out of 5 Stars
    On Saturday, February 9, I visited this Fazoli’s (#5059) to get dinner to go. Among the things I ordered were 2 cups of chicken gnocchi soup. After waiting a while, someone came to tell me that they only had enough soup left for one cup and asked if I would like to substitute a salad. I asked if a salad was the only thing I could substitute with, as I wanted to substitute with an order of pizza breadsticks. The person went to ask and came back to say the only things I could substitute with were a salad or dessert. Now, this made no sense as the soup I paid for was $2.99. The breadsticks were $2.89, so less than the soup but I was willing to lose that money for convenience. The salads and desserts they offered me were mostly much less than the soup I paid for - $1.99 for salads, $1.49 for cookies or brownie. Only the cheesecake was of equal value. I declined to substitute since my options were so limited and asked for a refund. The refund they brought me was $3.00 cash. The price was $2.99, so with tax, I paid $3.27 for the soup, but the would not refund the full amount paid, only the $3 cash. So, I was basically ripped off by the store for that $0.27 since I received no product for it at all. It is not a large or important amount of money, but the principal is still the same - basically theft of money.
  • Rating 1.0
    1 out of 5 Stars
    They gave me the wrong food in the drive threw after waiting at the window for my order about 30 minutes. I was also the only person in the drive through. Unfortunately the mistake wasn’t noticed until I was home and could not go back out.
  • Rating 2.0
    2 out of 5 Stars
    They ran out of metal silverware and there were no bread sticks on our plates. When we asked about the bread sticks we were told that "Someone will be around with a basket and you can ask them for some. Or you can go up to the counter and as for some." This surprised us because we thought you had done away with this practice. As we were eating, and waiting for someone to come around with bread sticks, I noticed other peoples plates being delivered with bread sticks. I even saw a few people walk back to their tables with plates of bread sticks. I then went up to get some bread sticks for us. We never saw anyone with a bread stick basket. If this service is no longer provided, we should have been informed of this and the employee should have given a reason for us not receiving any bread sticks on our plates. I assume it was because they had not come out of the oven yet. It would have been nice for the employee to explain and offer to bring us some as soon as they came out of the oven.
    Our food was well prepared and delicious. We were excited to eat at Fazoli's because the one in our city closed a few years ago, and we had to drive to a different city for an errand and chose to eat at Fazoli's because of this. We were so disappointed that such a simple thing as a bread stick, which others were provided, was left off our plates and that others obviously received.

    Order Id: AABFVHF6AEB6
  • Rating 1.0
    1 out of 5 Stars
    First part of my order was left out. Then the lady told me 3 times she didnt have time to deal with my phone call when I called to let them know. I wont even mention the dozen burnt breadsticks we couldn't eat. The best part was the eye roll when I went to pick up what was left out of my order. No apology, just bad attitude like I was the one who had made the mistake.
  • Rating 2.0
    2 out of 5 Stars
    Food was good, cashier completely fail to process order timely and without error. I asked for lasagna but got ziti my daughter was supposed to get spaghetti with meat sauce and got just sauce.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Kingsport, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (423) 246-8221 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Handicap Accessible

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