Fazoli's Kingsport

Rating 4.2
4.2 out of 5 stars
(108 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
$4 Senior Meal - All Day

Recent Guest Reviews for Fazoli's Kingsport

(Displaying 6 out of 108 reviews)
  • Rating 2.0
    2 out of 5 Stars
    It's usually a great experience at this location but on 7/10, I ordered 3 spaghetti with meatballs extra sauce and it was a mess when I got home. This was after a 13hr shift and I thought of bringing Fazoli's home for dinner as a treat. My family loves Fazoli's, we used to have them back in FL and was so glad there's one here in Kingsport. Anyways, I got home and the 3 hot dishes were all piled on top of each other and sauces all over inside the bag. We transferred them onto plates, no big deal but the part I was ticked off was the very bottom dish's plastic lid that melted as they're all hot and with all that weight from the other 2. As my son was eating it, he spit out a piece of sharp plastic that came from the lid that melted, so I checked for more plastic that might have gotten mixed in there and didn't find any. It was a little later as we ate that he found another one and I said that was it. I tossed that dish in the trash and shared mine with him. I would have called the store but didn't have the time for it and I was so upset. My son was so excited when he saw me bring home Fazoli's and he ended up chewing on a piece of plastic from the lid. Crew must exercise common sense with the materials they have and how they place each hot dish in a to-go bag. This could've easily been prevented if each hefty hot dish was put in its own bag.
  • Rating 3.0
    3 out of 5 Stars
    Food is great and I usually place a pick up order because it’s convenient for my short lunch breaks. Twice now I’ve had my side salads left out of my order when I’ve paid for them. I usually don’t have the time to deal with complaining or going back for it.
  • Rating 3.0
    3 out of 5 Stars
    Live in Bristol, drove all the way to Kingsport for dinner,Shrimp Parmesan Crusted..No parm crust, cheese only! Great 1st time...terrible second time! Always check to make sure Crust is applied!
  • Rating 3.0
    3 out of 5 Stars
    Friendly service. But very disappointed in the bread sticks. They were dry. They had no butter or garlic on them.
  • Rating 5.0
    5 out of 5 Stars
    Stopped by to grab some Fazolis, Usually stop by many throughout the US and I have to say this Fazolis has been the best store we’ve visited yet. The staff greeted us with smiles and listened very closely to our orders (which was correct). When our food arrived the gentleman offered grated Parmesan, which we said “YES PLEASE AND PLENTY”. This gentleman continued applying grated Parmesan until we asked him to stop, which was very nice !! Normally the employees at other locations so far have turned it a couple cranks and asked if that was good enough and seemed as if it was too much work. NOT HERE, we are very pleased with our Experience here at this store and will definitely be back here. This manager knows how to train her staff !!! GREAT JOB (I think her name was Brandy) !!!
  • Rating 1.0
    1 out of 5 Stars
    On Saturday, February 9, I visited this Fazoli’s (#5059) to get dinner to go. Among the things I ordered were 2 cups of chicken gnocchi soup. After waiting a while, someone came to tell me that they only had enough soup left for one cup and asked if I would like to substitute a salad. I asked if a salad was the only thing I could substitute with, as I wanted to substitute with an order of pizza breadsticks. The person went to ask and came back to say the only things I could substitute with were a salad or dessert. Now, this made no sense as the soup I paid for was $2.99. The breadsticks were $2.89, so less than the soup but I was willing to lose that money for convenience. The salads and desserts they offered me were mostly much less than the soup I paid for - $1.99 for salads, $1.49 for cookies or brownie. Only the cheesecake was of equal value. I declined to substitute since my options were so limited and asked for a refund. The refund they brought me was $3.00 cash. The price was $2.99, so with tax, I paid $3.27 for the soup, but the would not refund the full amount paid, only the $3 cash. So, I was basically ripped off by the store for that $0.27 since I received no product for it at all. It is not a large or important amount of money, but the principal is still the same - basically theft of money.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Kingsport, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (423) 246-8221 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Handicap Accessible

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