Fazoli's Knoxville

Rating 4.1
4.1 out of 5 stars
(95 reviews)
11:00 AM - 9:00 PM 11:00 AM - 9:00 PM 11:00 AM - 9:00 PM 11:00 AM - 9:00 PM 11:00 AM - 9:30 PM 11:00 AM - 9:30 PM 11:00 AM - 9:00 PM

Deals + Specials

$0.99 Kids Meals with Adult Entree Purchase - 5pm - 8pm
$4 Off Family Meals - All Day
$5 Lunch Weekdays until 4pm

Recent Guest Reviews for Fazoli's Knoxville

(Displaying 6 out of 95 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I went to Fazolis on 6/29. Ordered spaghetti and marinara with a salad. I received my meal with two breaksticks. Sat down to eat. A few minutes later I wanted more breadsticks and a refill of my drink. I went to the counter to take care of that, then when I came back my spaghetti was gone. A lady working there threw my meal away thinking I left because my cup was gone. I was in a hurry and had to be somewhere so I didn't have time to complain or order another meal. I was disappointed that I finished my meal eating breadsticks without my spaghetti.
  • Rating 2.0
    2 out of 5 Stars
    Ordered a cheese ravioli through the drive thru. The girl said, ravioli with meat sauce? I reiterated again, marinara sauce. I get up to the drive thru window and sure enough, meat sauce. I handed the girl the incorrect order and she tried to give it back to me, stating she "could not accept it." I told her I was not going to eat it and I wanted what I ordered. The manager came to the window a couple of minutes with my correct order and said he had told her to do that. If this is going to be a new policy at Fazoli's, please let me know. I have never had a restaurant try to make me take back my incorrect order! Plus, the breadsticks were hard and stale. Not satisfied today!
  • Rating 2.0
    2 out of 5 Stars
    The updated furnishings give the feel of a nicer restaurant. The uncleanliness makes it feel like mcdonalds. Has the feel that everything has been cleaned with dirty water and rag. The food was also not hot but barely warm.
  • Rating 2.0
    2 out of 5 Stars
    I ordered 12 breadsticks and because I did that I didn't get the ones that are supposed to come with. Poor job! I had additional cooking I needed those for.
  • Rating 1.0
    1 out of 5 Stars
    Where to start? Food was pitiful, didn’t get all of our food and customer service even worse. Wouldn’t let me bring my food back even! Manager was supposed to return a call soon. It’s been an hour and still no call. If this was the first bad trip, I wouldn’t be so harsh, but it is consistently getting worse at this location. Selling our house so we aren’t cooking a lot so I went there last week or so. They were out of cheese! 😂 Couldn’t order any baked items! You can’t make this stuff up!😬
  • Rating 2.0
    2 out of 5 Stars
    The employee that took my order was not friendly, seemed like he did not want to be there, and messed up my order. I got two different orders and they were both incorrect.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Knoxville, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (865) 694-1162 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Online Takeout Ordering
  • Loyalty App / Rewards Program

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