Fazoli's Madison

Rating 3.5
3.5 out of 5 stars
(34 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Madison

(Displaying 6 out of 34 reviews)
  • Rating 1.0
    1 out of 5 Stars
    If I could give a half star I would. My husband and I decided to go to Fazolis for the first time. Couldn’t eat inside so we drove thru. The girl at the window was so rude! I couldn’t believe it. She over charged me. So I told her my ticket was wrong. She slammed the window in my husbands face!! Then her mgr. came to the window and said she refunded my debit card. No apologies no nothing. When she left the girl at the window started to hand us our stuff I asked her when it would be back in my account. She rolled her eyes and said “ I don’t know!” When we got our food they put so much stuff in our back that our food fell out all over my purse and on the bottom of my truck floor. I am so surprised at how we were treated at this restaurant! We had to drive thru and spend another 30 dollars at another restaurant!! Thanks for nothing Fazolis!!!!
  • Rating 1.0
    1 out of 5 Stars
    I just went through drive through and my sprite had 3 bugs in it and we got only half servings. This has never happened and we go there often.
  • Rating 2.0
    2 out of 5 Stars
    Terrible customer service today and even worse when I spoke to the manager and he did nothing about it. I can go spend my money somewhere else.
  • Rating 1.0
    1 out of 5 Stars
    Ordered at 8:42 pm cst cashier was never told they were out of breadsticks. Food was brought and the cashier said he would bring bread in just a minute and never did. We finished our food without. Not that bread is needed we just wouldn’t have ate here if we had known
  • Rating 1.0
    1 out of 5 Stars
    My daughter and I love your restaurant. However this last visit was disappointing. Our cashier was rude and couldn’t understand her. She overcharge me and got our food wrong. I politely showed her the mistake on the receipt but she tried to tell me there wasn’t a overcharge. After showing my receipt to three people, I got my refund on the difference. We really enjoy eating at fazolis but never at this certain establishment.
  • Rating 2.0
    2 out of 5 Stars
    Customer service was excellent.The food was not of a dogs level. Alexis was courteous and understanding. My alfredo was watery and tasteless. 32. Ewwwwwwwwwwwww

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madison, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (615) 559-4046 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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