Fazoli's Murfreesboro

Rating 2.8
2.8 out of 5 stars
(49 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Murfreesboro

(Displaying 6 out of 49 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I have returned to Fazolis after a long hiatus. But really, if the Murfreesboro restaurant doesn't clean up, I prefer to drop Fazolis off the list again. The dining room, bathroom, beverage counter are filthy. I absolutely do not want to see the kitchen. We have had no issues with staff at all. Friendly, serve meals well.
  • Rating 1.0
    1 out of 5 Stars
    I am EXTREMELY upset with the poor and rude customer service I’ve experienced not once but twice since visiting this particular location! I ordered 2 separate orders on 8/2/2019 one with 2 baked spaghettis, a spaghetti kids meal, and 1 chicken parmigiana. Both orders were incorrect and when I called after receiving my drive thru order nobody answered the phone after multiple attempts leaving me to have to come back the following day on 8/3/2019 only to be met with a horrible attitude of a “manager” by the name of Ali. I had spoken with a manager by the name of Kimberly earlier 8/3/2019 to address my incorrect order, in which she advised me to come that day to get my incorrect baked spaghetti and chicken parmigiana remade correctly, the baked spaghetti was supposed to originally have meat sauce and the chicken parmigiana was not supposed to have Alfredo sauce! When I got to your establishment, the manager on duty “Ali” called Kimberly to verify the information that I was telling her was true and only stated she could only remake my baked spaghetti since Kimberly had changed her recollection of events prior to me returning for the second time. When I asked her for the general managers contact information I was rudely told “I can’t give that info out.” while smiling as if having to waste my gas, and her insinuate that I lied wasn’t enough frustration! I refuse to continue to recommend and patronize an establishment that clearly has no respect for their customers! I have had the worst experience and it’s even more frustrating when an incorrect order that I spent my money on can’t be corrected in the proper manner! Your “leadership” or lack thereof needs an overhaul in customer service and interaction, they also need to learn how to properly handle situations that require competence and empathy because if it were they who spent their money, wasted their TIME AND GAS in order to get an issue resolved they would want to be treated with dignity and respect, not laughed at and chastised! This should NOT be the representation of your establishment, if so, I would be compelled and elated to share this experience with social media so that nobody in the Murfreesboro area visits this location and instead spend their dollars with a company who can treat them as the valuable customer(s) they are!
  • Rating 1.0
    1 out of 5 Stars
    I live 17 miles away from this Fazoli's and always enjoy the food. However, the past two times have been horrible. One visit, I waited 35 minutes for my food because the employees were filling online orders to meet a deadline - ignoring a room full of customers. Today I looked forward to the baked spaghetti I ordered. I got no receipt and when I came home, I discovered I got plain meat sauce spaghetti with both flat noodles and spaghetti noodles in the container. It looks as if the quality of this store has reached a level in which I don't believe I will be back.
  • Rating 1.0
    1 out of 5 Stars
    It was 10:25pm on Friday night and the close at 11pm. They never answered me in drive thru to take my order
  • Rating 2.0
    2 out of 5 Stars
    The food is great but the customer service is awful. I’ve been going to this restaurant for about 2 years and a good 50% of the time something is forgotten. I order a meal combo and it’s almost always they forget my salad. This has happened to me so many times I can only imagine how many other people this happens too. Food is great but the service is really really bad.
  • Rating 1.0
    1 out of 5 Stars
    I went to Fazoli's on 5/29/19 with my wife, kids, and mother. My mother ordered a sampler that included a salad that had brown leaves all in it that was obviously refrozen and old. My wife ordered a salad for her lunch that had the same issues. The gentleman that appeared to be the manager (Allan D on the receipt) was not friendly at all, which is terrible for someone who is supposed to be the manager. Just wanted to let you know.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Murfreesboro, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (615) 867-4067 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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