Fazoli's Smyrna

Rating 3.1
3.1 out of 5 stars
(31 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Smyrna

(Displaying 6 out of 31 reviews)
  • Rating 5.0
    5 out of 5 Stars
    excellent service on 6/14/19 on Enon Springs Rd in Smyrna - Shelby went a long 'extra mile' with good service.
  • Rating 1.0
    1 out of 5 Stars
    15 years ago my family came to the store for first visit and someone left the lids off the salt so our food was ruined but management wouldn't replace or refund our money. I was so angry I just left and have never returned. My daughter asked for chicken fettuccini so I decided to stop by since it is so close to home and we just returned from vacation and didn't want to cook. I ordered through the drive through. The total was around $57. We sat at window for almost 15 mins waiting on the order and finally the cashier said they were having an issue with their system and asked if I had cash. I told her no I did not and she said they couldn't run the card because there was an issue and the manager was going to call to try to get it to work. She suggested I just leave. Not sure why they were still taking orders if the system was down. I would have been happy to come back at a later time to settle my account but wasn't given the opportunity to do so. Instead of providing "Outstanding and unusual Customer Service" they chose to just ask me to leave. I just want to let you know that I won't come back a 3rd time. This day and age I just expected better customer service. I wanted to take the time to let Corporate now so they can better training their staff in these situations. If the system is down, let the customer know ahead of time so they don't waste their time.
  • Rating 2.0
    2 out of 5 Stars
    The salads that I paid 3.50 each for barely covered the bottom of the bowl they came in and had a few pieces of cheese, a cherry tomato, and 1/4in piece of a slice of onion. The bread sticks were not even warm, almost stale really, and had none of the butter on them, which is the best part of the bread sticks. These things plus waiting for my food (while the restaurant only had two cars in the parking lot and I was the only one in drive thru) for 11 minutes made my experience and overall opinion of the restaurant, poor.
  • Rating 1.0
    1 out of 5 Stars
    We were given the wrong menu items and when we went to return it for the correct one we didnt receive what we asked for again. Plus the side salad is brown and wilted.
  • Rating 2.0
    2 out of 5 Stars
    I get tired of ordering not knowing if my dish is gonna be half full or full!! I want what I pay for. 2 of my last 3 trips I have gotten half or less of the dish full of baked spaghetti with meat balls.don't you have a certain amount for each serving???
  • Rating 2.0
    2 out of 5 Stars
    My food was prepared well but I did not receive the $2.99 cheesecake I ordered. I placed my order in the drive through and was disappointed to find that my order was incorrect after I got home.


About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Smyrna, TN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (615) 220-0850 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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