Fazoli's 19th Street

Rating 4.2
4.2 out of 5 stars
(82 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Value
$5 Lunch Weekdays until 4pm

Recent Guest Reviews for Fazoli's 19th Street

(Displaying 6 out of 82 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Terrible! I was just wanting a bake with no veggies. Added chicken to the order! No big deal for me but my husband can’t walk and when I got home I heard about it! Sick and tired of not getting what I ordered!!!
  • Rating 5.0
    5 out of 5 Stars
    Great customer service is an understatement! While in the restaurant I noticed every employee had a smile on their face. One employee I would like to put the spotlight on is Ace. I don’t know his real name, it was hard to pronounce and he was happy to let us call him by his nickname. Ace wasn’t even our waiter, but he took care of us beyond any waitress or waiter I’ve ever had. I spoke with the manager and she informed me that this was his first day on the floor. I could not believe it. He seemed like he’d been doing this for years. This is definitely an employee to be proud of! Great job!
  • Rating 3.0
    3 out of 5 Stars
    Fettuccini was served luke warm and no extra breadsticks were given under the unlimited lunch deal. People who were waiting got the extra breadsticks. Servers were few in number for lunch time rush and not attentive to all customers.
  • Rating 3.0
    3 out of 5 Stars
    Except for the customer service,which was the young lady cleaning the tables by herself, and the manager taking our complaints, we were not very impressed during this visit. When we entered,the restaurant was very cluttered with dirty dishes and the order was not very warm, and not very tasty, the bread sticks were very greasy and a 20 dollar tip laid on the table for 20 minutes, until we gave it to the staff. The manager did, however, gave us a card for a free meal. We will not be visiting this location for a long time to come
  • Rating 2.0
    2 out of 5 Stars
    Ordered the chicken fed.alf. The chicken was dry and tough. This was the same on my previous visit to another location.
  • Rating 1.0
    1 out of 5 Stars
    Poor customer service , the cashier was rude and looked like she didn’t want to work ..and the fettuccine noodles were cold and hard we asked for some different ones and the same thing with those ,this visit was horrible.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Lubbock, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (806) 791-4400 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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