Fazoli's Midland

Rating 2.7
2.7 out of 5 stars
(69 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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$5 Lunch Weekdays until 4pm

Recent Guest Reviews for Fazoli's Midland

(Displaying 6 out of 69 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Manager sky was rude. Called to ask for store number to order online and she said it was down. Asked to place an order over the phone and she stated no. She should make an exception due to the system being down.. dont you think?
  • Rating 1.0
    1 out of 5 Stars
    Horrible service person at the drive was so rude
  • Rating 1.0
    1 out of 5 Stars
    Came to Fazoli’s today to get my father lunch. I am in Texas from out of state to take care of my father for a chronic illness. He does not have much of an appetite, but finally today he was craving pasta. Myself, being the caretaker, went to grab him chicken and broccoli Alfredo. I arrived at this location, to be met with a line of 5-6 cars. Not to concerned about it until 10 minutes goes by and no one has moved, at all. One guy even moved cones out of the way to remove his car from line because the wait was becoming to long. I waited another 5-10 minutes and the line starts moving finally. Another 5 minutes goes by, I get to the ordering box. No answer, then I was more forgiving because then maybe it’s just voice box that’s out. At this point there’s 2 cars left in front of me, waited another 10 minutes to finally get to the window. I am not even greeted by the man working behind the window. I get stared at and I replied with”hi?”. He then said it would be at least another 25 minutes before I get my order, I responded with “I already waited 25 plus minutes to get here, now I have to wait another 25 minutes?” He said “yes, I have 18 more orders in front of you from inside, that’s why I haven’t been on the speaker box because it’s so busy” unapologetically. He said the person in front of me had to wait 30 minutes(which by the way, that person got food) I told him “ I waited that long to also, but now I have to wait another 25?! So I have to wait an hour for fast food?” He shrugged, yet again unapologetically. I said “this is ridiculous, you guys should be letting people know this, I just waited for nothing”. No apology, no trying to make the situation better. I just drove off, maybe if he would have used the speaker box, then people would be informed about how long the wait would be. And then could decide for themselves if they would like to wait or not. This is ridiculous and uncalled for in the service industry. I was in customer service management for years and thought maybe you would like to know how your stores are being run. I sure know I would.
  • Rating 1.0
    1 out of 5 Stars
    Last December I found a hair in my spaghetti while eating at the restaurant in Midland. The manager on duty (initials KB) game me a business card with 2 free entrees and 2 free drinks written on it with her initials. She specifically stated there was no expiration date, but I wrote the date on the card, 12/29/18. Yesterday I went in and ordered and gave the cashier the card. She asked a girl standing nearby what to do and the girl looked at me and flatly said “We’re not going to honor this”. My reply was “Oh yes you are”. At that time she offered to get the manager who came to the counter and said that they would not honor the card because they had had a change in management. He was very rude about it. I simply said okay, and told him I was going to trash Fazoli’s on social media, which has begun. But before that, as we were leaving, a man and young lady walked up to the door and I told them that they might find hair in their food. They thanked me for telling them and they left. At this point, the issue is not the hair in the food, but the poor treatment at the hands of Fazoli employees.
  • Rating 1.0
    1 out of 5 Stars
    Tried to go to restaurant for lunch. Instead was told to leave at the door and that the kitchen could not keep up. The restaurant was clearly not at capacity and they were rude about it. The courteous thing to do would have been a fair warning of a longer wait not to tell us to leave. I am disappointed with the management and fear for the future of this franchise with the business ethics displayed at this visit.
  • Rating 1.0
    1 out of 5 Stars
    We couldn’t even get our order taken. I went at 7pm, and was told to wait before I could place my order (me & a 4 year old, not a large party) 15 minutes later, another guest told me the kitchen was closed to new orders because they were behind & trying to catch up. when I finally spoke to the manager, he flippantly said it was because they were running out of food... I don’t know why they didn’t tell me when I arrived. Super aggravated.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Midland, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (432) 520-4260 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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