Fazoli's Midland

Rating 4.2
4.2 out of 5 stars
(36 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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$5 Lunch Weekdays until 4pm

Recent Guest Reviews for Fazoli's Midland

(Displaying 6 out of 36 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I was on hold with Amanda for 45 minuets only to be hung up on and when I called back they had disconnected the phones. I will not be going back to the Midland store and I hope Amanda has some serious customer service training or other actions taken so no one gets treated this way
  • Rating 1.0
    1 out of 5 Stars
    First let me say I NEVER complain. I was in hospitality business so i have A TON of patience And understanding, especially during the busy season. Tonight I came to Midland after an 8 hour drive and I wanted to pick up Fazolis. There were 3 or 4 cars in front of me (busy Saturday) so I was patient. I waited in line at the drive thru over 30 min. I ordered 2 chicken Parmesans with 4 EXTRA breadsticks and a Diet Coke. I’m not in a hurry so I don’t mind the wait. I get to the window and wait a few min and the young girl at the Window hands me 3 pieces of paper and asks me to sign the top, which I do. I handed them back to her and she just stares blankly at them. After a long pause she says I don’t need your copy or something to that affect. Ok well I didn’t realize they were my copies so I laughed it off. She makes my drink, hands it to me through the window. Half of the lid has popped off and as I was about to say hold on, she tilts the drink and it runs in my car window area, inside and outside my car door and as I grabbed it because it was spilling everywhere, she tilts it more and it runs down my elbow. Still not upset...things happen. However, I am expecting some kind of apology, but after a long pause she says blankly “oh gosh” and CLOSED THE WINDOW. At this point I am agitated but still not going to complain. Again, things happen and sometimes the team members that are hired don’t always work out. I get it. I am almost back to where I’m staying, which is south of I-20 and about a 20 minute drive, I take a drink of the Diet Coke and it’s not even Diet Coke...it’s plain Coke which I despise. This happens to me sometimes so again, I’m angry but whatever. However, I just sat down to eat and there is a hair hanging out of one of the meals and my 4 extra breadsticks are NOWHERE TO BE FOUND. At this point I’m beyond angry because I drove about 20 min out of my way just for fazolis and it wasn’t even worth having. This is all just so unacceptable amd to think I’ve been craving it since I moved from west Texas over 4 years ago. I don’t want anything I just want you to be aware of how terrible the whole experience was.
  • Rating 4.0
    4 out of 5 Stars
    There was a waitress that was very friendly and helpful. The waitress said it was her first day there. Then there was a cook that came out front and looked unprofessional.
  • Rating 5.0
    5 out of 5 Stars
    Service real good always
  • Rating 5.0
    5 out of 5 Stars
    Love their food, good price,Quality and taste.
  • Rating 2.0
    2 out of 5 Stars
    We always order baked spaghetti and the amount of marinara sauce on it is ridiculous. I always have to pay for a container of additional sauce in order for it to be palatable. Doesn't seem like an extra scoop of sauce would be that profit-killing.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Midland, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (432) 520-4260 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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