Fazoli's Odessa

Rating 3.3
3.3 out of 5 stars
(39 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Odessa

(Displaying 6 out of 39 reviews)
  • Rating 3.0
    3 out of 5 Stars
    Last two or three visits here ... the amount of meat in the Italian Deli trio salad has definitely been less than an ounce.. three cherry tomatoes & mostly lettuce. I have gotten this for many years .. never had been like this .. truly paying $7.49 for bowl of lettuce. I am not kidding either. I can use my own meat at home but then why would I go to Fazoli’s!! I took a picture this time if I can get it sent to u .
  • Rating 1.0
    1 out of 5 Stars
    I wish I could give ZERO STARS!
    I’m used to the drive-thru at this store being pretty slow, but other than that haven’t had a problem. Until today. When I pulled up to the speaker it was silent for a while, eventually the girl comes on and says “order when you’re ready.” So I order two number ones (spaghetti) with meat sauce. She says “what?” And I repeat myself. So she goes, “two number fours with meat sauce!?” And I have to correct her, “Number one!” She says okay and I finish my order. I wait and wait and wait until I finally get to the window and she gives me my total, which is unusually high as I always order the same thing. But she’s already run my card and handed me the receipt to sign, I look at it but there’s no itemized list. So I wait until she hands me my food, pull to the parking lot and look in the bag. NOT WHAT I ORDERED. So I dig around for a receipt, and look through the itemize list. After telling her multiple times she still ordered two number fours with meat sauce. A number for is a fettuccine Alfredo with chicken. So she had removed the chicken, removed the fettuccine sauce, and added meat sauce. I go inside to have my order fixed and no one can seem to understand what has happened. The first girl thinks that they just used the wrong noodles. The second girl begins to tell the cook that he messed up and he tries showing her his orders. He cooked what was rung up. So they begin to tell me that I am wrong and that is what I ordered so that is what I got, that there’s nothing wrong with my order. And the girl running the drive like begins to repeatedly tell everyone, “that’s what she said! That’s what she ordered!” When no, it was not. So I try to explain that she misunderstood me, and it doesn’t make since to ordered fettuccine just to take everything off and turn it into spaghetti!!!!! After arguing with them about what I ordered the cook makes the correct dishes and they give them too me. I was never approached by a manager if there even was one present. I was not refunded the difference. And in no way was this a pleasant or professional experience.
  • Rating 1.0
    1 out of 5 Stars
    I placed an on-line order at 6:20 to pick up at 7:20. I got in the drive-thru line at 7:10 and let them know I had an on-line order to pick up. I got to the window at 7:35 and they made me move up to wait. I didn’t get my order until 7:45 and I was missing the 20 breadsticks from my order and the side sauces. This defeats the purpose of on-line ordering if they don’t have the order ready when you come to pick it up. I would have better off ordering at the drive-thru and probably got my food much faster!
    I probably had 10 cars pass me and leave with their food that were behind me.
  • Rating 1.0
    1 out of 5 Stars
    I called to order at 940pm. The person that answered the phone said you do know we close in 19 minutes right?? Needless to say..I just hung up. And you will never get my business again
  • Rating 3.0
    3 out of 5 Stars
    The service is so so... they never greet you with hello ..its always its gonna be a 20-30 minute wait just to let you know. To me that's rude. They don't ask is this call in,dine in or to go...just its going to be a long wait if you want to stay.
  • Rating 1.0
    1 out of 5 Stars
    Please let senior management know. I saw only 2 employees working. I asked the nice lady mopping about the 7 employees standing around the drive thru area talking, 4 of them on their cellphones. It was so unprofessional. I asked to speak to the manager and she pointed to her. SHE WAS PLAYING ON HER CELL TOO. I wasn’t even gonna waste my time. Hire some good management not immature adults. Sunday, 12/30/18 about 9pm

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Odessa, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (432) 550-3600 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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