Fazoli's Odessa

Rating 2.8
2.8 out of 5 stars
(52 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Odessa

(Displaying 6 out of 52 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Was very upset. I spent 50 bucks and my order was cold. My husbands and my plate was cold. They took it back and made it again and my husband was given the wrong order again. So they took it back and when they brought it back they messed it up again. So again they took his plate and again they messed up his order. So I finally talked to manager and told them I didn’t want plate to refund me money. They realized they were giving me the wrong plate to begin with and said sorry. By then I really was very upset. They gave me my money for the one plate and a cheesecake but I truly was upset. I went there with the intention to eat with my family and most of the time I was there I was complaining about the temp of my food and getting the wrong food. Very upset. Didn’t get to enjoy family time with my family. Then I had a waitress come up to my husband and stare the food was there for a while and a lady there was making mistakes all day. All I really got was a apology from the manager but it didn’t quite seem sincere. I don’t have my receipt because they didn’t want to give it to me. That they needed it. I did use my app though. I went today at around 4:00. I would like someone to contact me in regards to this because I’m truly upset and this is not acceptable.
  • Rating 1.0
    1 out of 5 Stars
    We were using the drive through this evening July 26 about 6:30pm. I was asking if ya'll had Baked Pizza Spaghetti for $4.99 because that's what my mom thought and that's what she wanted if ya'll had that. I had my mom and my 3 kids in the car so it was hectic and loud. The drive through staff asked if I was ready to order and I asked if ya'll had that item. She paused and then said we have spaghetti is that what you want? I again asked for the special item and she said is that all? I said "I'm not ordering, I'm asking a question" Because I was confused on if she was getting the correct order in since she wasn't explicitly answering my question. To this she barked at me "Don't yell at me!" I was taken aback as I did not think I had even raised my voice. I told her "I'm not yelling, I was clarifying." She said are you ready to order now? and I said no, I think we are through here.

    We left and went to Rosa's drive-thru. I realize it's Odessa and crazy busy, but I feel like she needs to be reported so she can be educated on how to react in that situation with the proper customer service. You as a corporation lost $ tonight because of her lack of charity and hospitality. I hope this can be an educational experience for her. I appreciate you reading this. Thank you for your time.
  • Rating 1.0
    1 out of 5 Stars
    Horrid horrid. I went in and went into line and an employee that just quit was ordering. Then they went to the back and I was just left there. She finally came back after the manager said if I had ordered yet. I went in to order a parm crusted alfredo bake and they were out of the noodles. I said ok, I'll order a lasagna, ordered and paid for at 8:20pm. I ordered it to go with a drink, got my drink and sat and waited. and waited and waited. In the meantime, orders were coming out very slow and they lost all the tickets so the front girl didn't know what was needed and not needed. Customers would complain to the manager and he would bump them to the front of the queue. At 8:45pm, I stood up and went to the counter, especially after people that had ordered after me got their food before I did. By the time I finally got my food, it was 8:54pm. It should not take 30 minutes to get an order....but then again, the staff was more concerned about hugging and saying goodbye than getting the mounting orders done. Order #33, Order ID: AAA8ZHRACCS
  • Rating 1.0
    1 out of 5 Stars
    Why does this location have such poor management that they cannot staff enough crew to even run the drive up window. It's been 3 weeks and the drive thru has been closed due to the lack of staff. And when you go inside to order, the wait is 30 minutes. So much for a fast food experience. I would hope that this changes soon.
  • Rating 1.0
    1 out of 5 Stars
    Terrible! Ordered pizza and I am certain it was from left over from the day before. It was cold and hard as a rock. The lady working the drive thru was too busy talking to remember I had a drink with my order. Will not be back. So disappointed. Used to be my favorite.
  • Rating 1.0
    1 out of 5 Stars
    Sat in drivethru for over 25 minutes and only 1 car was able to move from the order sign to the pickup window and they are still here as well waiting for their food.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Odessa, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (432) 550-3600 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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