10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM
Recent Guest Reviews for Fazoli's Baylor
Rating 3.93.9 out of 5 stars
(Based on 66 reviews)
- Rating 5.05 out of 5 StarsNov 29, 2019Hard to get to with the construction but hopefully it will be over soon. Food is great and love the employees!Mary B
- Rating 5.05 out of 5 StarsNov 29, 2019Great foodChuck Tortorice
- Rating 1.01 out of 5 StarsNov 25, 2019Worst customer service ever. I had stopped at two places because I have a large family with different tastes and my food was cold and nasty because I spent nearly 30 minutes in your drive thru. There were no other customers in line. Not once did the employee come to the window and say what was taking so long or give and update.Mary M
- Rating 1.01 out of 5 StarsNov 17, 2019after spending 25.00 on a meal for myself and my wife I expected to get a quality meal that would satisfy our hunger. I was sadly mistaken. The portion sizes have diminished immensely. When I visited the establishment previously the portion sizes were large enough to satisfy my hunger, sadly now they are not. My wife and I were hoping to enjoy our meal together, I was forced to wait several minutes with my food sitting in front of me for my wife's meal to arrive. By that time my meal had become cold. The alarms that kept sounding almost without end caused my wife to become ill, due to the pitch affecting her epilepsy. The bread was stale and hard. I am extremely saddened by this experience, Fazoli's was once a favorite stop in Waco but now I am almost scared to go back to this restaurant.Marshall M
- Rating 2.02 out of 5 StarsNov 14, 2019I love fazolis and I am in here at least once a week, sometimes twice. I love the quality of food I am served at such a great price. However tonight my experience was lacking. The dining room nor drive thru were busy but yet I was treated as if it was packed. The register employee (I think his name was John) wasn’t rude but didn’t care at all. He acted like he would rather be doing anything but working right now. This really turned me off and put a bad taste in my mouth. The lady who was working the drive thru (and I think manager) was friendly to me and even offered me more breadsticks I ordered the spaghetti and meatballs and it was mediocre. What is usually a popping flavorful sauce was bland, the breadsticks tasted like they had sat out since 10 am and the meatballs were stone cold in the middle.
Like I said from the start, I love coming to fazolis and getting good Italian food at a great price however tonight I was dissapointed.Nathan D.
- Rating 5.05 out of 5 StarsOct 23, 2019This was my first time visiting. My wife has been talk about in for years on how great it was. We was in Waco so I had to try it out. Well I'm not impressed at all. The service was bad. Our food was cold. I ordered a garlic butter dipping sauce and it was so cold that the butter was almost solid. Like solid enough to spread on a slice of bread.
Drink counter was musty smelling like it needed a good cleaning.
They never came around and offered more bread sticks which was another thing that my wife was always talking about. I had to go to the counter to get more and was given only two. There was four of us in our group. Needless to say it wasn't worth our time today or ever.Robert H
- Rating 4.04 out of 5 StarsSep 01, 2019Great customer service friendly the only problem I had was the fountain drinks weren't workingMaria s
- Rating 5.05 out of 5 StarsSep 01, 2019The team at the Waco store are first rate. They are very helpful and made me and my wife feel welcome. The food was delicious and makes me want to keep coming back.Wesley D.
- Rating 1.01 out of 5 StarsSep 01, 2019Service was horrible. Waited in the drive thru for almost 40 minutes and only ordered 2 slider sandwiches.. was already upset because I had waited so long and get home and only had 1 slider!!!Dale Ripley
- Rating 4.04 out of 5 StarsAug 29, 2019Food is good; price is great; atmosphere could use some perking up.Laura S
- Rating 5.05 out of 5 StarsAug 28, 2019It was very good.John R.
- Rating 5.05 out of 5 StarsAug 28, 2019great everythingKathi W
- Rating 3.03 out of 5 StarsAug 28, 2019Slow service. Napkins feel like sandpaper and do not hold much.Tiffany C
- Rating 5.05 out of 5 StarsAug 28, 2019Great Customer ServiceWilliam O
- Rating 2.02 out of 5 StarsAug 28, 2019Long wait time...EVERY single time.CR C
- Rating 2.02 out of 5 StarsAug 27, 2019Service was good but I paid extra for food to be added to my order and did not get it.Khadijah M
- Rating 5.05 out of 5 StarsAug 27, 2019Food & help/cashier were GREAT!!!L.innaB
- Rating 5.05 out of 5 StarsAug 27, 2019Always friendly service. Great food.Roseanna S
- Rating 1.01 out of 5 StarsAug 27, 2019Everyone there was nice, it was the quality and the instruction of the order that wasn’t good. My order was wrong and I was still charged and by the time I had to go back or call I was back at work and the 2nd time it happened I was already at home. Again the people (workers/employees) were sweet, the order just came out all wrong. It happens just disappointing when your looking forward to your order and for the prices hog psh for certain items on the menu.Juanita C
- Rating 5.05 out of 5 StarsAug 27, 2019Delicious hot foodKimberly M.