Fazoli's Appleton

Rating 2.8
2.8 out of 5 stars
(38 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Appleton

(Displaying 6 out of 38 reviews)
  • Rating 5.0
    5 out of 5 Stars
    My sister and I visited the Richmond Street location with our five children (a one-month old, a six-month old, two two-year olds, and a three-year old). We ordered lunch. Michelle took our order and was very helpful. She was very knowledgeable of the menu. She delivered our food to our table and was very welcoming to all the children. She served us so warmly, offering us grated cheese and checking on us throughout our meal, asking if we wanted more bread sticks. She was very accommodating to us, making sure we had enough plates for the children who were sharing some pizza slices. She also was kind in offering additional cups for the lemon-ice that the children were sharing, so that they could each sip their own cup. Her attention to detail was remarkable and made our visit enjoyable. The facility was also very tidy and there were plenty of clean booster seats and bibs on offer for our little ones. Well done on being customer-focused and family-friendly.
  • Rating 1.0
    1 out of 5 Stars
    A person should not have to wait to get more bread sticks, much less go up and get them yourself. Customer service is going down hill!
  • Rating 1.0
    1 out of 5 Stars
    I ordered the chicken parmesan duo- the chicken tasted horrible. The breadsticks were overbearing in the amount of garlic butter. Not one person came around and asked if i needed more breadsticks, how was food, etc
  • Rating 1.0
    1 out of 5 Stars
    Poor service start to finish. Salad was delivered after the food and breadsticks were all hard and dry. Had to go up to get more and they were also bad
  • Rating 1.0
    1 out of 5 Stars
    Visited this location on 6/21/19. It was a terrible experience. 20 minutes to get two entrees. when our food arrived to our table, they didn't have the side salads that we had also ordered and we had to ask for them. After a 20 minute wait my ravioli was luke warm at best. We saw everyone else around us offered freshly grated Parmesan cheese on their entrees, we were never offered any. When I returned my ravioli to the front ordering counter because it was barely warm, the young man behind the counter ignored me even though no one else was at the counter at the time. (finally a gal from the kitchen asked if she could help me), and made a new entree for me. We had only one bread stick offered to us during the 40 minutes we were in the restaurant and it was soggy and only half baked. I have been to this location many times before and things were ok, but this visit was terrible. Bad food, bad service and many things needed restocking. Not sure what's going on at this location, but thought someone should know, its bad!
  • Rating 5.0
    5 out of 5 Stars
    Always a great place to go with friendly and helpful employees.In particular, I'd like to mention Michelle's effort to make things enjoyable and keep those breadsticks coming. Thanks Michelle.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Appleton, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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