Fazoli's Grand Chute

Rating 2.8
2.8 out of 5 stars
(25 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Grand Chute

(Displaying 6 out of 25 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Horrible Experience... Order ID AAA4GHVEAEBJ - ordered at 12:21pm today and got our food at 1:05pm - more than 40 minute wait. I would like a full refund as the employees could care less about the wait.
  • Rating 1.0
    1 out of 5 Stars
    Waited a half hour for my lunch. Finally went to the counter to change it to “to go” because I had to get back to work. When I expressed that I didn’t think it should take a half hour for my order a very condescending woman named Rachel said “well we’re very busy” I have been to this location many times and didn’t feel it was as busy as I have seen it in the past. She then proceeded to pack my order up at the speed of snail. No apology just a snotty attitude. She did say she was putting “extra” breadsticks in the bag. I got 4. Not sure why she thought that was extra since that’s what I usually get when I dine in. My order was the lunch special. Caesar side salad with ravioli. Shouldn’t take a half hour!
  • Rating 1.0
    1 out of 5 Stars
    Customer service rep. was nice, and patient. I wasn't sure what I wanted. Food was terrible! Noodles were still hard, barely any sauce, chicken was rubber, breadsticks were COATED in salt! Gross!!!!!!
  • Rating 2.0
    2 out of 5 Stars
    Food was hot, guy at the window was friendly enough but immediately found hair in my food. Threw the whole thing out.
  • Rating 1.0
    1 out of 5 Stars
    Second time I've had an issue at this Fazolis with the same employee. Rachel messed up my order (I asked for spaghetti with Marinara on the side, I made sure to mention on the side both times I said it). When she brought the order and it was incorrect I argued with her and she would not fix the order. Because I don't like to argue with customer service I just accepted it. I'm not looking for anything I just wish this employee was properly trained and paid attention to orders. Another employee remembers my order when I come in, I don't know how it's so hard for her.
  • Rating 5.0
    5 out of 5 Stars
    I would like to applaud Bailey, Makayla, and Faith for there amazing hospitality! I ordered the spicy penne w chicken, not realizing there was dairy in it.

    These girls were amazing! They went above and beyond what I would've ever expected just to find me something to eat that was similar to what I ordered.

    Thank you!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Appleton, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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