Fazoli's E Mason

Rating 2.4
2.4 out of 5 stars
(39 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's E Mason

(Displaying 6 out of 39 reviews)
  • Rating 5.0
    5 out of 5 Stars
    Good food, yes always, but the attention we got from the staff was really good. Denzel was particularly attentive to make sure he got our order correct and then delivering it quickly. Two "new guys", still in training apparently, checked on us at least two times each. I later complained to the manager that the cook never stoped at our table - but everybody else did! We always like this place.
  • Rating 1.0
    1 out of 5 Stars
    The staff behind the counter was very nice but appeared confused. Our order was to go, and when we got home we discovered we were missing one of our entrees. We tried to call the location over 10 times but nobody ever answered.
  • Rating 1.0
    1 out of 5 Stars
    We went here for dinner because we needed a fast dinner. We waited 45 minutes for our food to come and the pizza we ordered was cold when the two people who ordered that got it. The salad we had to take to go and eat in the car because it did not come out with the rest of the food. The restaurant was not particularly busy. We would like some kind of compensation for our horrible experience on 6/30. There were 5 of us and we spent $38.
  • Rating 1.0
    1 out of 5 Stars
    This store today might as well have not opened for business! There is no point to open the store when you have only two employees no dishes no silverware no condiments to serve people with. If you guys do not believe this is a true statement please review security footage, timestamp July 14th 2019 at 7 p.m. Central Daylight Time. 6 weeks ago this restaurant was the best Fazoli's I ever stepped foot in and the entire time Fazoli's was in business. now I won't even take my dog here because of how poor the place is ran! I don't know what happened, or where that manager who had the name of "WARREN" went but it was because of that man that I started coming back to Fazoli's and eating with my family. Please be assured I will not be doing this again unless things drastically change! The saddest part of my entire experience is the employee's the two that were there tonight tried very hard to do their jobs correctly under the amount of workload that they had. Please write me back if you would like to talk to me any further.
  • Rating 1.0
    1 out of 5 Stars
    I'll start off by saying I'm a regular to this location and the Westside of Green Bay. So I know how they operate normally. The Westside outperforms.

    Approximately 2:10pm I entered the Eastside location and all employees were huddled around the kitchen/window. Finally someone recognized there was a customer there. I think there was one other customer in the front eating. Meaning it was not busy. I placed my order for a $6 lunch deal. Spaghetti w/meat sauce & a salad. Later I learned that they were training in new people so I'll let somethings slide. No food had been coming out of the kitchen for 30 minutes. Several customers came in after me and started receiving their food. I let the counter know they are filling orders in random order. They told me they were having problems filling my order, remember it is just spaghetti w/meat sauce. I would guess it is probably one of your easiest items to assemble. While at the counter they gave me my salad and rushed a spaghetti but when I got it, it was just slightly warm...more on the cold side. Plus it was about half the amount that is regularly served. Two servers wanted to take my food away and replace it and I wouldn't let them. It had already been 40 minutes to get my order.

    There was not a manager/supervisor there. I'm think whoever was in charge/cooking left unexpectedly and employees were having to learn on the fly.

    Definitely not the way things should be running. Overall this location needs help.
  • Rating 1.0
    1 out of 5 Stars
    Absolutely horrible I waited 10 minutes for my order. Got my soda after my food. Ceaser salad had lettuce and a sprinkle of cheese with yes a handful of lettuce. Also had to ask about napkins and utensils

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Green Bay, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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