Fazoli's Madison

Rating 2.5
2.5 out of 5 stars
(17 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Madison

(Displaying 6 out of 17 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Negative 5 stars
    Extremely disappointed. Sat here over an hour and no food. Then when they brought it out they informed us they had no chicken so our basil chicken penne had no chicken. No. We sent it back and left. No bread sticks. Entire restaurant was a MESS. Not a pleasant mother's day "easy dinner". Had to go home and cook anyways. And we never got an apology or any care, just rudeness.
  • Rating 1.0
    1 out of 5 Stars
    Just pulled into drive thru. I'm the only customer in the drive thru and they greeted me and said it would be "AT LEAST 15 minutes before he took my order." Why? Who greets a customer like that?
  • Rating 1.0
    1 out of 5 Stars
    Not enough people working. Very slow service. We were waiting for our food for 30 minutes, then noticed people who ordered after us were getting their food. Went up and told manager(older lady with long grayish hair). She argued for several minutes that she was making food in order. Then she started making ours and it wasn’t ours. The lady at register told her what we had and low and behold, the manager had our order thrown to the side w and was making all the orders after ours instead, just like I told her. She never even apologized for it or for arguing for minutes when she was wrong. Bad and unprofessional and terrible service. Clean up your act Fazolis and stop treating customers like crap.
  • Rating 1.0
    1 out of 5 Stars
    Rude cashier and trainee. The cashier got so frustrated training the new person that she swore, stormed off, and left the trainee alone with the cook. The food came out cold and we couldn’t get a second plate of breadsticks. When the food was delivered, it was slammed on the table. There were dirty tables all over the place. Honestly, the whole experience was so unbelievable it makes us laugh. Not going back to this location ever again.
  • Rating 4.0
    4 out of 5 Stars
    Great customer service. Staff is very friendly.
  • Rating 4.0
    4 out of 5 Stars
    Good customer service, great food, reasonable prices. The breadsticks are the best, don’t change a thing.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madison, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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