Fazoli's Madison

Rating 2.4
2.4 out of 5 stars
(23 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Madison

(Displaying 6 out of 23 reviews)
  • Rating 3.0
    3 out of 5 Stars
    Friendly service
  • Rating 1.0
    1 out of 5 Stars
    Waited for what felt like forever. Saw 4 Cars go thru drive thru before i got my order which was only 2 regular meals and extra breadsticks. And i was only person in line. I asked cashier how much longer bc i would just cancel. I could hear her Tell what i assume was mgr who never came out to address me. If it was the extra breadsticks I could see them putti ng multiple 8 packs together for the ppl in drive thru. An older lady brought out my food and gave a slice of cheesecake for my troubles.
  • Rating 2.0
    2 out of 5 Stars
    Poor customer service. I had to ask for bread sticks when I ordered our food. No one came around and asked how our food was nor did anyone ask if we wanted more bread sticks.
  • Rating 5.0
    5 out of 5 Stars
    Great experience! Every employee I had interaction with was so kind and helpful! Casey took my order, another male brought my food out and both made me feel completely welcome and like I was a guest in their home. I wish I would have gotten the name of employee who brought my food out. He made sure I didn’t need anything else and informed me when he would be back to check on me and bring more breadsticks. My last few experiences (a few years ago) with this fazolis were less than stellar, but whatever changes have been made really show! I will definitely be back and often! Great customer service, great food quality, incredibly clean atmosphere!
  • Rating 1.0
    1 out of 5 Stars
    Please read my review, as well as many others, on Yelp. Your Madison, WI store is in dire need of customer service, cleanliness and overall competent management.
  • Rating 1.0
    1 out of 5 Stars
    I would like to out zero stars. Very unhappy I went to drive thru around 8pm on Thursday night was told to wait. After waiting 10 mins they didn't even come back to me I had to say hello again. Then when they came back they told me sorry the drive thru is closed now. What was that making me wait and then tell me its closed.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madison, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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