Fazoli's Madison

Rating 2.2
2.2 out of 5 stars
(26 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Madison

(Displaying 6 out of 26 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I go to this Fasolis often. Normally good is great. This time I ordered the Ultimate Fettuccine and it had no bacon and so little sauce I could not believe it. My order was to go and did not know this until I got home so I was not going back. Thanks for listening for what it is worth.
  • Rating 1.0
    1 out of 5 Stars
    I received awful service. I ordered a baked spaghetti. First it came out at least 5 minutes after the rest of my group received their food and that was after waiting 20 minutes or more. When my food came it had meat sauce on it instead of marinara. I am a vegetarian. I went up to get it fixed and the assistant manager was incredibly rude. He was condescending, short and had nothing but excuses, not apologizes. I come here fairly often and service is rarely good but this was the worst experience I've had. I did end up with a refund but I am furious at the attitude of the manager. I also specifically asked if he was the manager and was told yes, though I'm pretty sure he is an assistant. I understand this location is understaffed but that was no reason for the attitude I received.
  • Rating 1.0
    1 out of 5 Stars
    I don’t even want to rate this with one star. Terrible terrible, rude employee.
  • Rating 3.0
    3 out of 5 Stars
    Friendly service
  • Rating 1.0
    1 out of 5 Stars
    Waited for what felt like forever. Saw 4 Cars go thru drive thru before i got my order which was only 2 regular meals and extra breadsticks. And i was only person in line. I asked cashier how much longer bc i would just cancel. I could hear her Tell what i assume was mgr who never came out to address me. If it was the extra breadsticks I could see them putti ng multiple 8 packs together for the ppl in drive thru. An older lady brought out my food and gave a slice of cheesecake for my troubles.
  • Rating 2.0
    2 out of 5 Stars
    Poor customer service. I had to ask for bread sticks when I ordered our food. No one came around and asked how our food was nor did anyone ask if we wanted more bread sticks.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madison, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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