Fazoli's Onalaska

Rating 3.5
3.5 out of 5 stars
(22 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Onalaska

(Displaying 6 out of 22 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I've never had customer service so poor in my entire life. I had to wait to order my food while the employee (Kaylee C) took out the trash. Then once I could order the kitchen asked about a meal that was sitting in the window for 20 minutes... so had to wait even longer while they figured out why that meal was just sitting there. After I paid and got my receipt Kaylee C took my receipt out of my hand to make sure my card went through. I wanted to get breadsticks and she said that they will come around with a basket but never did. There was no ice in the pop machines. The silverware was all dirty. The restaurant was trashed. Trash and food all over the floor and tables. There was 4 tables of people. I was promised my food would take 10 minutes and it took well over half an hour. The food that was brought out was the wrong thing. When the manager confronted her she talked back with some major attitude!!!! The attitude and the lack of customer service was just disgusting. If you want more information about my visit feel free to call anytime! 608-317-2348
    I'd be more than happy to talk about my crappy service!!
  • Rating 1.0
    1 out of 5 Stars
    We were in the restaurant on 4/19/19. The service was very poor. Many tables were dirty and had dirty dishes on them. It is advertised as unlimited breadsticks. None were brought around. When our meal came after waiting at least 25 minutes we were given 2 breadsticks and said more would be ready later. We had to ask to get 3 more. My husbands food was barely warm in the middle. When we were leaving some of the tables that were dirty when we came in were still dirty with used table ware still on them. The young man bringing the food out had to pull his pants up every time he stopped at a table to serve someone's food. Apparently they were understaffed.
  • Rating 2.0
    2 out of 5 Stars
    Service was slow. The staff never came to check on us. Out of silverware. Store was very messy
  • Rating 5.0
    5 out of 5 Stars
    I hadn't been to Fazoli's in ages, and decided to stop in during a road trip. It was just as wonderful as I remember it. Nancy at the register and Adrian in the dining room were kind, friendly, and efficient. They definitely made this experience a very positive one. Thank you! I wish there was a Fazoli's closer to home!
  • Rating 5.0
    5 out of 5 Stars
    MJ was super friendly and very funny! She made out meal 10x more enjoyable!
  • Rating 1.0
    1 out of 5 Stars
    I ordered a sampler with pizza and a soda and never got my slice of pizza. I dont live in town.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Onalaska, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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