Fazoli's Wausau

Rating 3.0
3.0 out of 5 stars
(28 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Wausau

(Displaying 6 out of 28 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I am beyond dissapointed with our experience.
    My son is having a bone marrow transplant this summer and we had a benefit to help raise money for medical bills/living expenses. We decided to have fazolis cater our benefit. I wish I could take a picture of the product we got - we ordered spaghetti with meat sauce as well as marinara - $1400 worth of food.
    We basically got noodles if only I could upload the pictures. As we were in the midst of serving we called fazolis and they said the manager would call us back. No one called during that time my father went and bought pick and save out of spaghetti sauce to add to our noodles we got from fazolis! So I stopped speaking to our guests at the benefit to call fazolis myself to see if we were getting more sauce delivered from fazolis - they refused. We spent over $50 on sauce I had to leave my son's benefit to go to Wal-Mart to buy all of their spaghetti sauce to cover our noodles.
    When I called fazolis the employee I talked to said the manager was on the other line - I told the employee to click over we needed the sauce we were in the midst of serving all of these people and then she had to call the manager. And then refused to bring more sauce. While at Wal-Mart the manager did call my father and apologize and say the marketing director would be calling me today - big surprise no call.
    We served almost 300 guests with noodles that cost is 1400. I am absolutely disgusted by the customer service that fazolis clearly doesnt even have.
  • Rating 5.0
    5 out of 5 Stars
    Marjorie who was working the dining area cleaning and proving extra breadsticks was absolutely excellent at her job. She was nicely conversational and very friendly. She definitely made us want to come back again. Even my kids commented on how nice she was. Date: 05/10/19 Time: approx. 7pm Central.
  • Rating 1.0
    1 out of 5 Stars
    I had not visited this location for several years due to disappointment in the past. I decided to give them a chance tonight, I didnt feel like cooking. I went thru the drive thru, #65 order id aaa2yhngaq89. After placing my order I waited a good 6 minutes before I got to the window to pay, once paid they asked me to pull to the park and wait spot, in the past they use to offer a breadstick to snack on while you wait..I was not offered one but maybe you no longer do that. I was in my pulled parking spot for over 10 minutes..I had called home to ask what to order when I placed the order and hung up at 19 minutes becasue I was going to call to see if they forgot about me. Right when I dialed the girl walked out with my order said sorry we've been busy...so I drove home, opened my order and the Alfredo bake was so dry it was like they forgot to put the sauce on and the chicken parm lasagna was cold in the middle. This experience was just a very poor representation of your company. I did try calling the actual store but after 8 rings and no answer I hung up, because they must be busy :(
  • Rating 5.0
    5 out of 5 Stars
    Great food Great Customer Service
  • Rating 5.0
    5 out of 5 Stars
    Great place to eat. People are friendly and place is always clean
  • Rating 4.0
    4 out of 5 Stars
    Very good but a lot of times my penne pasta with meat sauce comes out luke warm.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Wausau, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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