Fazoli's Wausau

Rating 3.0
3.0 out of 5 stars
(33 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Wausau

(Displaying 6 out of 33 reviews)
  • Rating 2.0
    2 out of 5 Stars
    My husband and I visited Fazoli's for dinner last night. The counter person was busy when we got there so we waited for him to take our order. After walking past us several times without doing so much as acknowledging us, he stopped to take our order, gave us our number, and we sat down at a table. While waiting for our food, a gentleman with three small children came into the restaurant and waited patiently to be helped. After standing in front of the counter for no less than 5 minutes and having several employees walk past him without excusing the wait he was experiencing, he left.

    When our food arrived, I wondered out loud to my husband why our food was served on "to go" containers as were the meals of the couple seated at the table in back of us. We looked around the restaurant and noticed that everyone else was eating off of plates. I asked a female employee why our food was on plastic "to go" containers and she told us that the dishwasher was on break and that "literally, we were out of dishes". Are you serious?! There were only 10 people in the entire restaurant! How does a restaurant with only ten customers in it and eight people working, run out of dishes??!! There people who were there before us who were eating off of plates and there were also people who arrived after us who were served on plates. If I wanted to eat from a "to go" container we would have gone through the drive thru.

    This was, by far, the worst experience I have ever had at Fazoli's.
  • Rating 4.0
    4 out of 5 Stars
    I eat here often. Mostly to gaze at that eye candy named Shane. Must have been his day off because sadly I didn't see him today. The staff today was ok but they lacked in the smile department. I didn't really feel that happy vibe I normally get when Shane is working.
  • Rating 4.0
    4 out of 5 Stars
    Ginger went over and above the customer service! She really made our experience great!
  • Rating 5.0
    5 out of 5 Stars
    I had a fantastic experience today with them. Everyone was so fantastically nice, the food was great. They really made my day.
  • Rating 1.0
    1 out of 5 Stars
    ordered a ultimate spaghetti carry out.
    there was very little sauce on the meal.half way through eating I was down to bare noodles with no sauce on them.Is this common at Fazoli's or just the Wausau restaurant?
  • Rating 1.0
    1 out of 5 Stars
    I am beyond dissapointed with our experience.
    My son is having a bone marrow transplant this summer and we had a benefit to help raise money for medical bills/living expenses. We decided to have fazolis cater our benefit. I wish I could take a picture of the product we got - we ordered spaghetti with meat sauce as well as marinara - $1400 worth of food.
    We basically got noodles if only I could upload the pictures. As we were in the midst of serving we called fazolis and they said the manager would call us back. No one called during that time my father went and bought pick and save out of spaghetti sauce to add to our noodles we got from fazolis! So I stopped speaking to our guests at the benefit to call fazolis myself to see if we were getting more sauce delivered from fazolis - they refused. We spent over $50 on sauce I had to leave my son's benefit to go to Wal-Mart to buy all of their spaghetti sauce to cover our noodles.
    When I called fazolis the employee I talked to said the manager was on the other line - I told the employee to click over we needed the sauce we were in the midst of serving all of these people and then she had to call the manager. And then refused to bring more sauce. While at Wal-Mart the manager did call my father and apologize and say the marketing director would be calling me today - big surprise no call.
    We served almost 300 guests with noodles that cost is 1400. I am absolutely disgusted by the customer service that fazolis clearly doesnt even have.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Wausau, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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