Fazoli's West Allis

Rating 4.4
4.4 out of 5 stars
(119 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's West Allis

(Displaying 6 out of 119 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I ordered 2 extra orders of breadsticks and did not get them and still got charged for them 😐👎🏼
  • Rating 3.0
    3 out of 5 Stars
    Service was somewhat friendly and quick --but disturbing when cashier is unaware of options currently being promoted on website -- and obviously when location doesn't have them. Cashier was unaware of Chicken Parm Fries (she told me Wendy's next dorr had them) and didn't have Orange Dream Cheesecake.
  • Rating 2.0
    2 out of 5 Stars
    purchased a sampler last night. when I began to eat I cut the meatball in half and the inside of the meatball was gray. also in the spaghetti there was a very long hair. I've been a frequent customer of Fazolis but this experience makes me wonder if I want to go there again. don't think that gray meat and long hair is not very appitizing
  • Rating 2.0
    2 out of 5 Stars
    I typically come at least 3 times a week and the food taste different each time, its made different each time. Yesterday I came for lunch and ordered the Chicken parmesan with a house salad, Caesar dressing, and a lemon Ice. The chicken parmesan had a thick layer of uncooked cheese which was not appetizing and the chicken parmesan tasted like it was not fresh, or old..fake chicken. I also requested a house salad with Caesar dressing and I received a caser salad.
    This place is one of my favorites as we didn't have them in Minnesota as Im here from a new state, but I feel like they rush for no reason, Ill wait a few more minutes for my less cheese, or at least for the cheese to be brown and melted, not just plopped on top. Do you all sell your tomato sauce?
  • Rating 5.0
    5 out of 5 Stars
    Great customer service, clean restaurant
  • Rating 1.0
    1 out of 5 Stars
    I have always loved Fazoli's. It reminds me of my childhood and I've always gotten the same thing - ravioli with no sauce and garlic butter on the side (I know, strange order, but I love it) perhaps I'm just nostalgic. Anyway, I have gotten the lunch special in the past and this time I went in and didn't see the usual sign about the lunch special. I also didn't see anything on the large menu behind the registers so I assumed they got rid of it. I placed my order and it was about $7.50 for just my plain ravioli (overpriced, but I thought nostalgia). As I was finishing paying and getting ready to sit down I noticed a maybe 10 x 12" sign to the right of the register about the lunch special.

    I commented that I didn't realize they still had it and a man named Andy commented that they have always had it. I said I didn't realize they did because the sign I was used to was down and he was defensive and rude and said that they had to change the sign due to the info being incorrect. I get that, but I said I wish I had seen the sign or perhaps someone mentioned it as an option since my order was more than $2 more for less than is included in the special and instead of asking if I wanted to change my order I just got a rude reply that the sign was posted. I went to sit down and wait and as I turned the corner I could hear him talking to other staff about me and how I hadn't noticed the sign.

    I returned and called him out for talking about me, a customer, behind my back and said that it wasn't clear that there was a special from what I saw. I requested my order to go instead because I was uncomfortable. Frankly, I love Fazoli's, but this may have been my last time at this location and I can see why it's always empty when I go there. I have come to expect better service. Additionally, while I enjoy it -- $7.50 for some plain ravioli? Maybe it's just not worth it anymore despite my reminders of childhood.

    I will note that after I confronted Andy for talking about me behind my back, he went in the back. One other lady did apologize for the way he talked to me -- I didn't catch her name.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in West Allis, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (414) 258-3411 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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