Fazoli's West Allis

Rating 4.5
4.5 out of 5 stars
(114 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PMClosed Today

Recent Guest Reviews for Fazoli's West Allis

(Displaying 6 out of 114 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I have always loved Fazoli's. It reminds me of my childhood and I've always gotten the same thing - ravioli with no sauce and garlic butter on the side (I know, strange order, but I love it) perhaps I'm just nostalgic. Anyway, I have gotten the lunch special in the past and this time I went in and didn't see the usual sign about the lunch special. I also didn't see anything on the large menu behind the registers so I assumed they got rid of it. I placed my order and it was about $7.50 for just my plain ravioli (overpriced, but I thought nostalgia). As I was finishing paying and getting ready to sit down I noticed a maybe 10 x 12" sign to the right of the register about the lunch special.

    I commented that I didn't realize they still had it and a man named Andy commented that they have always had it. I said I didn't realize they did because the sign I was used to was down and he was defensive and rude and said that they had to change the sign due to the info being incorrect. I get that, but I said I wish I had seen the sign or perhaps someone mentioned it as an option since my order was more than $2 more for less than is included in the special and instead of asking if I wanted to change my order I just got a rude reply that the sign was posted. I went to sit down and wait and as I turned the corner I could hear him talking to other staff about me and how I hadn't noticed the sign.

    I returned and called him out for talking about me, a customer, behind my back and said that it wasn't clear that there was a special from what I saw. I requested my order to go instead because I was uncomfortable. Frankly, I love Fazoli's, but this may have been my last time at this location and I can see why it's always empty when I go there. I have come to expect better service. Additionally, while I enjoy it -- $7.50 for some plain ravioli? Maybe it's just not worth it anymore despite my reminders of childhood.

    I will note that after I confronted Andy for talking about me behind my back, he went in the back. One other lady did apologize for the way he talked to me -- I didn't catch her name.
  • Rating 1.0
    1 out of 5 Stars
    Well I was rather disappointed about drive thru not being open. There was a sign hanging on speaker but had blown around and could not read . I pulled around and went in, but saw 6 cars just leave lot and went down road to Wendy’s . Parking lot was not plowed or snow removed well . Got and parked but sidewalk also very snowy,icey !! Went and ordered took about 20 minutes to get my order. Was packed very well . Thank you. Then on way out the cook I believe was on his way out for a break and opened and held both doors for me. A BIG THANK YOU to this gentleman !
  • Rating 5.0
    5 out of 5 Stars
    Execellent,excellent service. Charisma and the manager did a great job.
  • Rating 1.0
    1 out of 5 Stars
    When I used my coupon for a FREE SAMPLER, which said "with a drink OR fountain drink", the cashier said that I HAD TO GET A FOUNTAIN DRINK, and also I could NOT choose a sampler. That is not how it was stated on the coupon. He also was rude about it. When I received the sampler, the alfredo was cold. I have had problems this location before. I am very unsatisfied with this service. I would actually not even give this location a 1 star. It is a minus stars.
  • Rating 5.0
    5 out of 5 Stars
    Always great! Love this location! :-)
  • Rating 5.0
    5 out of 5 Stars
    Great place to eat

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in West Allis, WI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (414) 258-3411 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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